Address: Unit D, Chelmer Village Retail Park, Chelmsford CM2 6XE, United Kingdom
Rating: 4.5
based on 226 reviews.
Customer Service
Pros:
"Was met and greeted by Mike and was quickly served in an efficient and timely manner."
"I was served by a very efficient young man named David and even though there were many other customers waiting, patiently went over the attributes of the different types of bike."
"The young guy on till was very helpful in making sure I got the correct product."
"Ant (bike guy) and team were super helpful when we pitched up at store in the middle of a 20km+ ride in the cold with a flat rear cycle tyre."
"He was friendly and chatty throughout. I was both delighted and surprised by the excellent service."
"Such amazing customer service and fitters. I was served by Ella and Shane advised and fitted my bulbs."
"Both were extremely polite and gave excellent service! A credit to your store!"
Cons:
"I will be taking the matter further and will no longer use Halfords for bike repairs."
"Everybody in a queue had a ten minute wait to be served because the cashier on duty had to deal with a customer who wanted a part put on his car and didn't understand the system."
"Click and collect for bike parts was pointless."
"Unfortunately one of the cycle has a defect and are now taking it back."
"The stabilisers and personalised decals we paid extra for hadn’t been fitted, despite being told the bike was ready."
"Hung about around the cabinet but no-one turned up. If I hadn’t walked to the store I would have given up and driven to B&Q."
"Awful service! I took my children's bikes to Halfords and after speaking g to to lads that had no people skills whatsoever."
Product and Service Quality
Pros:
"The service was excellent and they have sorted a long standing problem allowing me to carry on my business without the worry of the van not working."
"3 other garages couldn't do it... what technician Martin Sheppard at Halfords Chelmsford Chelmer Village Retail Park could do."
"I received exceptional service from Emily and David on my most recent visit when I needed help with a faulty inner tube and was blown away by how quickly and fuss free my issue wise dealt with."
"The customer service in Chelmsford was great."
"Can't praise the customer service highly enough in this instance, 10/10."
"Purchased a new road bike and have to say I am impressed with the customer service."
"Great service from a member of staff when I went in at the weekend to get roof bars and a box."
Cons:
"Wanted new reverse light for car and for it to be fitted. Staff member in store selected one for me but when got to fitting 40 minutes later it was found to be the wrong one and they didn't have the correct one."
"I got booked for 7pm and the store closed at 6... they sent me a reminder of booking then they sent me an email saying thank you for your visit."
"Just invested in a new mountain bike from Halfords online. I did visit the store but I feel the range and method of display of bikes is really dull and very limited."
"This review may change depending on the service I receive once my stereo is fitted. I was extremely pleased with the service I received when first being quoted however my experience today was appalling."
"Paid to have a number plate fitted as I don’t have the tools in the U.K. to do this, after over an hour the “fitting” service still wasn’t done."
"It was like being dealt with by Mr Bean on this occasion, arrived at our time slot to collect my sons new bike, being told it was ready for collection."
"I took an old bike to donate for the ReCycle scheme. I stood waiting whilst the single member of staff in the cycle department was completing a sale."
Online and In-Store Experience
Pros:
"I visited Halfords to get a specialist oil. Unable to locate it, a member of staff asked if I needed assistance, and when I told them what I required they directed me straight to the correct shelf."
"I recently bought my new bike from Halfords and reported an issue on their online chat where they advised on best next steps and how to get in touch with my local store."
"A really positive experience at the click and collect today, when I was allowed to briefly bring my dog in to a quiet store rather than leave him outside."
"Ordered wiper blades online with fitting included, received an email confirming time for collection, paid at the till and the same member of staff came out of the shop and fitted them immediately (and quickly)."
"Great service all round from placing a order online for click and collect. Ready to be picked within a hour."
"Got a good discount as a member of Cycling UK."
"I had my tyre pressure checked today and received a 5 point check."
Cons:
"I attempted to use click-and-collect. This required payment up front before collection. Their payment system didn't work."
"The tracking online order doesnt work either."
"Needed to fix my son’s bike and the young man in the repair shop look at me and he just vanished for 15mins. when he come back he looked at it, start choosing tools and surprisingly stop and sad he can’t fix it and I need to book an appointment!"
"Disappointed that after buying a new bike fully paid for online and booked a bike pick up time you still have to queue outside to get into the store with everyone else."
"The shop the service etc.etc. all good but its not possible to get a VAT recipt in store, the emailed invoice is not available as a pdf and ends up with 6 pages of Halfords advertising to print."
"This car shop used to have all you needed but now its gone down hill finding stuff required is impossible no one seems bothered any more."
"The store is good. However Halfords telephone system for following up on delayed click and collect order is the usual press 1 press2 more music.... sorry we are busy nonsense."
Staff and Expertise
Pros:
"Visited 28/7/21 to buy tyre inflator. Assistant Thom helped me decide, indeed for simplicity showed me one regularly used."
"Niamh and Jay are just brilliant, Niamh gives good old fashioned service at its best, a rarity nowadays!"
"Debbie, Jay and another technician were friendly, knowledgeable, efficient and very helpful."
"I spoke with Katie and Jay who were really helpful and well informed and despite some difficulties finding what was a very unusual problem they were able to help me."
"Very good and friendly service. Debbie on the main sales desk has been very helpful."
"Technician Martin was outstanding at replacing my headlight bulb which turned out to be quite challenging due to a rusty bolt."
"Truly fantastic customer service from Halfords Chelmsford. Due to a last minute issue with another vehicle, I needed to buy a trailer on the day to go on holiday."
Cons:
"Ordered online to collect at Chelmer Village. Collected but didn't realise until I got home that they had given me Halfords brand headlight bulbs (which are cheaper) and not Ring brand that I actually ordered."
"I had a windscreen chip repaired. Although smaller, the chip remains easily visible."
"Visited Chelmsford store as rear Dash cam was not functioning all the time. Martin checked all connections and also suggested that the SD card may need an update."
"It’s a popular place and you may have to wait at peak times but it’s worth it- all the staff I have encountered are first class."
"Poor service and attitude by the Manager and a very disappointed customer who had only ever had good experiences with the firm."
"Unkind unprofessional stuffs! I’ll never go back there again."
"All the stuffs are in bad mood and unprofessional! From the lady in the cashier so doesn’t even have an eye contact with me to the peoples on the shop."