Hair Jungle Reviews Summary

Staff Performance

Pros:

• "Max is amazing at his job, and made me very welcome."
• "Emily understood exactly what I wanted and I was more than happy with the results."
• "Chelsea in particular has given me a lovely new style and colour. She has solved issues with unwanted red tones and grey."
• "Kate is so very knowledgable, she managed to lift my colour to exactly what I wanted with minimum damage!"
• "Steph who did my hair explained everything that she was doing and why it was important."
• "Charlotte listened to what I wanted and talked me through exactly what she was going to do."
• "Max listened to what I wanted and knew exactly how to manage my unruly hair."

Cons:

• "When washing out was told if u don't like it i won't have time to correct it which didn't set me at ease."
• "Straight up from there she becomes rude to me."
• "It was completely unprofessional to call me when it wasn't even me who left the review."
• "The owner of the salon probably thought she knew better what I needed and did not show much interest when I said what hair colour I wanted."
• "The style was so awful I wore my hair up until it fell out."
• "When I went back in to query the matter, the lady was very patronising suggesting that it was because I don't apply heat often to my hair."
• "I never see a hairdresser is so RUDE, I will definitely NO RECOMMEND unless you know English."

Salon Atmosphere

Pros:

• "Lovely atmosphere and made to feel welcome and had everything, including cost, properly explained before the process began."
• "The salon has a great atmosphere and I love the decor, funky and modern."
• "The whole place is very relaxed and welcoming, I’m looking forward to coming back soon!"
• "The salon atmosphere was very relaxing and the price was very reasonable."
• "Hair jungle was warm and friendly with lovely staff."
• "The whole salon are friendly and professional, the best salon I have ever used."
• "The environment is lovely and all the staff our professional, polite and welcoming."

Cons:

• "Really if you don’t want to feel snubbed by hairdressers don’t set foot in Hair Jungle."
• "Awful place! Do not go!!!!!!"
• "How this salon is rated the best in Plymouth baffles me!"
• "The way I was spoken to was very rough like I was in the wrong and like I was a nuisance for being there."
• "But even had it been me, the way of dealing with slight criticism was ridiculously unprofessional."
• "I am absolutely disgusted and will never be coming here again, let alone recommending it to anyone. Absolutely disgusting customer service."
• "If I could give this place -5 stars I would. Don't have a clue how the salon has so many clients. Salon owner was extremely rude to me."

Quality of Service

Pros:

• "All the products she used on my hair were top quality and smelled delicious."
• "I'm in love with my new hair will definitely come back."
• "Really looks amazing and even better than I hoped it would be."
• "I walked in with faded red home colour, and walked out with rich a looking balayage."
• "So pleased with cut and hair colour, Vicky excellent with advice. Salon is very pleasant, clean and music not too loud."
• "I always leave the salon with a huge smile on my face and today wasn’t any different."
• "I came out with an amazing long sleek mane of ash blonde hair with no brassiness, no patchiness and no visible damage."

Cons:

• "So I came out with one side bright orange, and dark orange where they’d put it over my roots."
• "I recently received a blonde balayage at this salon. However the next morning I woke up with very heat damaged hair."
• "When i got home it was nearly black or such a dark brown not one once of red in it."
• "But I come home and everyone is shocked at my 'grey' salon-paid-for-hair. I cried."
• "Not happy of the result. I asked for a shadow roots blond hair and only what I got is really dark brown toner on roots and mid length of my hair and dark ash toner on my previous blond hair which turned into muddy/green colour after one wash."
• "Its almost just as well nearly all the dye washed out almost immediately which was shocking."
• "I had a bayalage done but there isn't great graduation between brown and blonde, with blonde tiger-like streaks near my roots that look strange."

Customer Care

Pros:

• "Will most definitely be returning in the future and recommending to all friends and family #happydays"
• "I highly recommend Hair Jungle to everyone. Definitely a 5 Star + business!"
• "Highly trained, friendly staff - get yourselves booked in!"
• "Such a welcoming salon with friendly and professional staff."
• "I always go to hair jungle and wouldn’t go anywhere else!"
• "I can honestly recommend Hair Jungle to anyone who is nervous about getting their hair ‘messed up’ again."
• "I would recommend the salon to everyone, it’s a salon you can trust and who care about their clients."

Cons:

• "Leaving a negative review on one of yours clients business's as a move a spite... Shame on your team."
• "I know I'm probably going to get a rude reply from the owner like every negative review but I couldn't leave my review as positive."
• "When we go down to the shop, the Boss is very Rude said if we don’t know English don’t come next time."
• "However, in line with a small percentage of negative reviews, the salon seems Ill equipped to cope with poor outcomes."
• "HORRIBLE salon and specially its owner- Emily. Warning! This will be a bit of a rant."
• "I was scammed by a mobile braider and was sent there, once I got there was told there was no appointment, I was distraught."
• "My sister was struggling to word what she wanted done and they stated they don't like to deal with 'those sort of people'."