Oulton Hall Hotel, Spa & Golf Resort Reviews Summary

Room Quality

Pros:

• "The rooms are large and again were decorated with quality design in mind, the rooms were also functional."
• "Our room had a beautiful view and was very clean and had everything you needed for a few nights break, the complementary mini bar was a bonus too."
• "The room was accommodating and clean, with nice views."
• "The room was lovely and spotlessly clean and comfortable."
• "Clean, spacious room with a big, comfy bed (we went for a Superior room)."
• "Our room was lovely and clean with fluffy towels and comfy bed."
• "The rooms and beds are very comfy."

Cons:

• "The room we stayed in was most definitely not 'luxury' and was not as advertised on the website."
• "The room decor was extremly outdated, nothing like the images and not worth the £200+ we paid."
• "Stayed in a room on the 3rd floor, bedroom was OK but such a farse to get to, bathroom was so old and outdated."
• "The headboard on the bed was dirty and falling apart, not a good first impression."
• "Our rooms….Mould in bedrooms corners on the ceiling…could have been spiders webs filled with eggs?? Very strange!"
• "The room had plumbing issues and smelt like constant faeces."
• "Upon arrival in the room, it was dirty, covered in cobwebs."

Spa & Wellness

Pros:

• "The spa treatments for us both were great as well."
• "Wonderful experience in the spa."
• "Highly recommend a spa day at this hotel."
• "Came here for a spa experience and couldn’t fault it - decent facilities and large pool."
• "Lovely facilities in the spa and really good treatments."
• "We had a fabulous spa treatment, it really is a lovely spa area."
• "The spa is super and treatments highly recommended."

Cons:

• "The spa was cold, extremely(!) busy and there were lots of children running around and jumping in the pool."
• "Spa felt a little let down, had to ask for robe and towel, back and shoulder massage was very good."
• "The hot tub was not hot and the bubbles were sparse and concentrated in one corner."
• "Only 2 loungers around the pool."
• "The spa was also a little disappointing."
• "The main pool was freezing cold, the jacuzzi burnt my eyes to the high chlorine connect."
• "The jacuzzi was lukewarm, and very few seats."

Food & Dining

Pros:

• "Evening dinner was delicious and breakfast was top notch."
• "The food is outstanding as is the service."
• "The food was lovely."
• "The food was just so nice."
• "Evening meal lovely, smoked salmon starter, then seabass with risotto."
• "The food was delicious with very efficient waitresses."
• "The food was excellent all courses."

Cons:

• "Breakfast was not available for room service, and buffet style !!!"
• "The hot option was poor, mind you consider we arrived at 7.00am. The beans were skinned over, the bacon was luke warm and the scrambled eggs were awful."
• "We were extremely disappointed with the quality and the taste of our meals."
• "Service for food was shocking, food was burned, how do you turn a burger bun?"
• "The food was cheap, tasteless and sometimes cold."
• "Unfortunately our food was cold, took over one and half hours to arrive and the staff didn't seem bothered."
• "The oil that some of the items were cooked in smelt off."

Service & Staff

Pros:

• "We recently stopped with you from the 29th Jan 3 nights, our second visit, again made to feel valued customers from start to finish by your staff."
• "Nick the manager was very friendly and helpful and Chris at the champagne bar too, both went above and beyond."
• "From the moment we arrived we knew we were going to be well looked after by a warm, friendly, polite yet professional team of expert practitioners."
• "The staff are amazing, received lovely service from Karis and Jab from behind the bar and Adam on reception."
• "All staff were so friendly and helpful in all the departments."
• "The staff were very friendly and helpful."
• "The staff were all genuinely friendly and helpful."

Cons:

• "Used to love this place but the absolutely shambolic management has ruined it."
• "Trying to get the staff to serve you coffee in the morning was painfully difficult!!"
• "The customer service needs to be seriously improved to give your visitors a warm welcome and the wow factor."
• "The staff were not attentive at all, the bar staff in the Champagne Bar got distracted making our drinks and served someone else."
• "Service was abysmal. Slow, untrained junior staff with no hint of knowledge about their industry."
• "Good luck trying to get hold of reception at any point in time, they never pick up, feels like no one is ever behind their phone."
• "The two girls on the spa reception were extremely rude and dismissive."