Trelawney Garden Centre Reviews Summary

Product Range and Quality

Pros:

• "Large range of items, including some clothing and footwear."
• "The quality of the plants impressed me, as did the prices."
• "So many plants that I just wanted to take home and fill my garden with."
• "Garden accessories are varied and some unusual."
• "Great range of plants and all the usual (and unusual) garden and decorative things."
• "Wow, fantastic garden centre with everything to offer from plants to garden furniture, kitchenware to clothes and candles to books."
• "Good range of plants, shrubs, bulbs and bedding plants."

Cons:

• "Some of the prices seem a bit steep for what the particular item is."
• "Garden centre itself is pretty basic, not much inside and is often messy."
• "Definitely a little more expensive than we last went."
• "the plants themselves an adequate selection but frankly limited and overpriced."
• "The whole place is now over priced and has totally lost that Christmas shopping experience that I had made a 'must do pre Christmas event' previously."
• "However, the Plant displays were stunning but again very expensive."
• "Can be a bit expensive on some items."

Staff and Service

Pros:

• "Staff super helpful and smiling!"
• "The staff are really friendly all very helpful and welcoming."
• "The staff are always friendly and cheerful and their knowledge of plants and the products they sell is incredible."
• "The service is really friendly and helpful with a smile."
• "Friendly staff."
• "The staff are always happy to give advice."
• "Place was spotlessly clean with very polite and very helpful staff!"

Cons:

• "The staff just sit at the tills, the train stands still covered in cobwebs, and not a hint off Christmas music."
• "1 member of staff said she didn't know why they were open when I remarked they weren't very busy."
• "Food was fine, but the staff were shocking! Asking for decaf received a sneer and asking for fresh clotted cream( what was on display looked ancient!) Received a 'well everyone else has been eating it!'"
• "Visited the restaurant for coffee today and was met by a most unhelpful lady (blonde hair)."
• "Staff in the Restaurant need a serious shake up! Appalling service."
• "I find 95%of staff almost rude not attentive one bit they could do with some training on how to be more welcoming."
• "We were held in a queue for nearly 5 minutes due to a customer with items not priced and not found on the system."

Restaurant and Food Quality

Pros:

• "A wonderful day out, beautiful affordable plants, good food, friendly helpful staff and the wheelchairs for people who are not quite able to walk the distance to see everything."
• "The garden centre cafe is fairly priced with a simple menu which is done well."
• "The staff couldn't have been more friendly and the food was delicious."
• "The restaurant is excellent with hearty food well presented and tasty."
• "Love Trelawney... the restaurant- in particular the Sunday roasts - are 5*."
• "Lovely Garden centre lots to offer and Carriages Cafe is lovely, Great freshly cooked food, lots on offer."
• "The restaurant serves Great Breakfast!"

Cons:

• "Could not believe the smell and state of the restaurant toilet!"
• "We both left most of our meals which rapidly went from barely warm to stone cold."
• "Fish was watery, peas were dry and chips swimming in grease (over cooked) also the portion size is very poor for the cost."
• "The food was barely warm and inedible."
• "Very disappointed with the food, expensive, and bland."
• "The lunch we had just before Christmas wasn't very good."
• "Took a friend for a 'special day' lunch ordered & paid for our lunch by a really friendly assistant however--- half way through enjoying her lunch my friend saw a SNAIL CRAWLING ON HER SALAD."

Facilities and Cleanliness

Pros:

• "Dogs allowed in garden centre."
• "The christmas display this year has a charming model Christmas Village which our daughter found enchanting."
• "Well located, plenty of parking, nicely laid out garden centre with a good range of pots for all pockets."
• "Large garden centre with a large free car park easy disabled access."
• "Disability access great, toilet 🚽 facilities exciting."
• "Great garden centre. Plant displays set out for easy access for able and disable customers."
• "Lovely spacious shop."

Cons:

• "the toilets were filthy the locks broken heater full of rust no hot water and filth across the floor."
• "Cleaning of tables on our coffee visit - this was shocking."
• "The area was cold, damp, draughty and quite frankly, grubby."
• "Don't bother with the Christmas display this year - more overpriced then ever, less choice then usual."
• "There is only one internal ramp between levels and that is at the other end of the building from the entrance, not great for people with mobility challenges."
• "Company policy to make vulnerable elderly sit outside in the cold and damp because they dared to bring a dog."
• "Only downside is if you visit the cafe with a four legged friend you have to sit in the outside area."