The Elgin Reviews Summary

Staff and Service

Pros:

• "Jimmy behind the bar was very friendly and efficient."
• "We had the best barman - Charles - who suggested us what to drink and ensured we were well looked after."
• "Nice staff, ready to serve with a smile."
• "Dianne recognised us on our second visit making our experience of an authentic British pub meal one to remember."
• "The staff was super lovely and accommodating!!"
• "Nick did manage to keep his smile till the end and to be attentive to our requests."
• "We were served by Jimmy who was really attentive, even putting ice in my wine."

Cons:

• "Stay far away if you are looking for a warm welcome and good customer service!"
• "Service was mediocre, oriental looking American accent girl had a serious chip on her shoulder, just rude."
• "Some staff were amazing, one of the members staff rudd and was arguing, so I wasn't impressed and she ruined my experience overall."
• "Inattentive wait staff completely failed to acknowledge us, so we left."
• "Terrible service. The staff were both rude and unhelpful."
• "Service there is also very slow - friendly, but understaffed and uninterested."
• "I ordered a medium cooked burger and I received a very rare burger; I told the waitress and she reacted quite rudely."

Food and Drink

Pros:

• "Now it is a much more up market establishment, well organised and catering well for guests who want a drink or something to eat."
• "Never had to wait very long for the food which was excellent too."
• "The large piece of battered fish with chips, mushy peas and tartare sauce was, as we all agreed, very nice."
• "Got a bottle of wine for the table which was absolutely delicious and very reasonably priced."
• "Thank you, all the food was fantastic, service was amazing, the atmosphere was really enjoyable."
• "Our food was tasty."
• "The food was incredible - the cauliflower cheese is to die for and the roast potatoes are so crispy."

Cons:

• "The quality of food is similar to motorway service station diners."
• "They were out of all of their cask beers when we visited."
• "Although they own it in the Gin area and cocktails.. they lack options when it comes to ales, craft beers and whiskies."
• "The vegetarian menu, I'm sorry, but was really unsuccessful."
• "Menu was small with not a huge selection - fish, cheese burger, 2 strange veggie dishes and a steak."
• "Food was bland and portions were too small for the price you pay."
• "We were hoping for the same at the Elgin, but it ended up being tiny portion of cafeteria-like food."

Ambiance and Decor

Pros:

• "What a gorgeous pub! Why didn't I go before!"
• "Nonetheless, a lively and inviting neighbourhood pub with some beautiful and well preserved heritage features."
• "Nice atmosphere and traditional looking English pub."
• "The Elgin will always have a special place in my heart. Great place to meet up for a drink with mates."
• "Visually stunning, ambient, and bang on for Notting Hill."
• "The venue is really beautiful, with nicely renovated interiors: timber boiseries, glass doors, mirrors."
• "Great old English pub decor and atmosphere."

Cons:

• "Couldn't entirely tell whether the ceiling was suffering from a mould issue or if the dappled grey was part of an attempt at hipsterification."
• "The toilet need a work. It doesnt match with the nice place. It looks old and the smell wasnt pleasant."
• "A bit underwhelmed by the lack of covid-19 provisions once past the security guard and disinfectant station… the music was far too loud yet drowned out by people shouting all over it…"
• "As we were sitting near the front bay window, we saw a mouse run across the floor towards us, then it ran to the left, under the tables."
• "When we were there the bar back that also cleans the tables had his pants fashionably low."
• "The ladies loo does need some improvement. It is absolutely awful, doesn’t live up to the expected standards."
• "Sadly the toilets have always been a sham!! Never maintained, taps are either broken or there's no hand detergent or never any toilet paper."

Value and Pricing

Pros:

• "A jug of Pimms only cost 25 pounds."
• "All of the prices were very reasonable."
• "We all had the roasts which were all good sized and typical prices around £15-20."

Cons:

• "Do yourself a favour and go elsewhere, don’t support this insane price gouging."
• "Given they charge restaurant prices for relatively basic food (it's extremely tasty but it's still pub grub) in the first place, you might be better off in the actual restaurants down the road."
• "Food I ordered was the fish and chips, which took a while to arrive and literally there was about 9 chips on the plate with a decent sized fish."
• "Considering the prices they should give higher quality of services too."