Steam Packet Inn Reviews Summary

Location

Pros:

• "Perfect venue for a short stay."
• "Lovely location!"
• "Great pub with a superb location by the river giving it a really nice relaxed vibe."
• "But it's the outdoor space that wins it for me: plenty of seating, lovely views of the quay."
• "A prominent position next to the river, plenty of outside seating in which to unwind."
• "Nice place on the river."
• "Fabulous location in Totnes right on the riverside."

Cons:

• "Many plates of uneaten food... particularly fish and chips smelling rather unpleasant on the breeze!!"
• "Car park small so had to park away so needs to be considered for people with mobility issues."
• "Slightly further from the main shopping area, but worth seeking out."

Food

Pros:

• "Very very very nice food and professional polite waiting staff we will deffo go there again with friends."
• "The food was great."
• "Excellent food Gluten free sticky toffee pudding amazing!!!"
• "Great food, amazing location and dog friendly."
• "The food was amazing the staff were lovely."
• "Everything we were served was fresh, I can’t remember the last time I had proper fresh scampi."
• "The food was delicious and the portions soooo big."

Cons:

• "Food was fair but service was a let down."
• "Received our dairy-free order with butter in the sandwich."
• "The food isn't as nice or as delicious as it used to be."
• "Food was good, shame about service from two male waiters."
• "An expensive meal and not good value."
• "Food was expensive.Poor value for money."
• "The food was below standards."

Service

Pros:

• "The staff were lovely, the room was great and it was nice and quiet."
• "The staff are very friendly & efficient."
• "The staff were so thoughtful and kind, coming out to take our order, wearing face masks and cleaning everything that little bit extra."
• "Staff were so friendly and nothing was too much trouble."
• "The staff are always friendly and happy to help."
• "The staff are very friendly and welcoming. They were professional, quick and couldn't do enough to help."
• "Friendly and professional staff. All measures in place."

Cons:

• "I had booked a birthday celebration meal for 7pm last night only to find that the set menu had been severely curtailed by the number of people having meals during the day."
• "It is a shame that the service can let them down as the venue and quality are very attractive and worth visiting."
• "The staff just generally came across as very uptight and overly cautious regarding COVID-19."
• "The staff were absolutely appaling apart from one or two of the servers."
• "Very poor customer service, slow and often rude staff serving."
• "We were served food by a woman named Justine and she was extremely rude and unprofessional."
• "After waiting for over 15 minutes, we were greeted with a snarling tone and an attitude from hell."

Accommodation

Pros:

• "2 of us were upgraded to a spacious family room. Beautifully fitted out with so much attention to detail."
• "The room (Room 3) was lovely. Clean, bright and with a great bathroom."
• "Immaculately clean room and provided enough room for a young(ish) family of four."
• "The rooms are neat, clean and the beds are comfortable."
• "The room was really lovely too - clean, modern decoration, everything you could need."
• "Rooms very clean and comfortable."
• "The rooms are amazingly clean, modern and very spacious."

Cons:

• "The only down side was that breakfast was an extra £12, whether you had a full English or just cereal."
• "Firstly check that breakfast is included. We were told it was not included and had to pay extra."
• "The people staying above us were rather noisy which was the only slight negative and not the fault of the pub."