Gretna Hall Hotel Reviews Summary

Accommodation

Pros:

• "Accommodation was brilliant, nice restful decor and spotlessly clean."
• "The rooms were great, clean and fresh."
• "We found our room lovely and were really pleased."
• "Room was nice, a few touches were needed to make 100% but a effort had taken place."
• "Our room was lovely, with a beautiful ensuite."
• "The room was very nicely decorated the bed was very comfortable."
• "Our room was clean, cosy, the bed was really comfortable and the shower was great."

Cons:

• "The 'Superior Twin' my friend booked- was tiny to be fair, with minimal space to walk between the bed and the wall."
• "The rooms for our guests... weren’t like the images and the quality was very poor."
• "As soon as you go upstairs you are transported back in time, and not in a good way."
• "Room in serious need of refurbishment, it all looks very tatty."
• "The actual rooms are quite basic and need some work doing."
• "If you have a back room you are right next to the motorway which was very noisy."
• "Room was Ok but disappointing to see holes in the wall and wallpaper."

Staff and Service

Pros:

• "From the moment we and our party arrived the Hotel staff were fantastic, nothing was too much trouble."
• "The staff are extremely friendly and helpful."
• "Staff, however, were great — very friendly and helpful."
• "Staff were very friendly and welcoming."
• "This hotel catered to our every need, every single member of staff should be praised."
• "All the staff were happy and helpful."
• "The staff were fabulous, the venue was lovely and the food exquisite!!"

Cons:

• "One of the bar staff was a bit arrogant with us when we asked if they had normal coke or pepsi."
• "The lady on reception was very unpleasant asking us to settle our bill, which was already paid."
• "On checkout staff showed no interest in whether we had enjoyed our stay or not."
• "However the wedding planners over the road need to learn some manners! The way my family were treated and spoken to last weekend was disgusting."
• "The reception staff unfortunately we're quite rude and unhelpful hence only 4 stars."
• "Small double room £135 + £25 for 'early check in' one night only, unfriendly impolite staff."
• "Staff attitude was 'can care less'."

Food and Dining

Pros:

• "Food is delicious, rooms are spotless and the location is beautiful."
• "The food was outstanding and presentation was fantastic definitely worth the money."
• "The food was outstanding, hot and delicious also very filling."
• "Food was amazing (breakfast and Evening meal)."
• "The food and staff were brilliant as well as front of house and restaurant looking fantastic."
• "Food at the Gretna Hotel is tasty and very well cooked. The breakfast gives a good selection too."
• "The meal was fabulous not a complaint from anyone."

Cons:

• "Food on the first night, everything fried was over done and hard."
• "Dinner was nice but not up to the amount charged!! Tasty but under seasoned and vegetables under cooked."
• "Breakfast is not that amazing and no option 'a la carte'."
• "Food wasn't great."
• "The hot food wasn't great as it had been sat out for a while."
• "The meals served were lacking vegetables."
• "Breakfast was a bit stingy (given 1 sausage, 1 mushroom etc)."

Location and Grounds

Pros:

• "This is a beautiful place to stay if you are attending weddings at Gretna."
• "Lovely location in its own grounds."
• "The grounds were beautiful (especially for photos!)"
• "The grounds are wonderful and really added to the romantic feel."
• "Great location for sightseeing in Gretna and the old blacksmith shop."
• "The Gardens and outside of the property are well maintained and have some great photo opportunities."
• "Fantastic location, building and grounds, perfect for wedding photos."

Cons:

• "You have to tackle 3-4 sets of steps with no proper handrail to hold on to and using crutches makes this dangerous."
• "The hotel is not that friendly to people with accessibility issues."
• "Whilst the location is focused on weddings it is noisy."
• "The only thing that spoilt the stay were some very rowdy wedding guests, who unfortunately for the hotel entailed the police attending on two occasions for the same reason."
• "Drinks expensive - they're exploiting the captive audience."
• "Sadly the restaurant staff, the evening before the wedding were not so welcoming or friendly."
• "The hotel looks better in photos than it actually is."