Big Moe's Diner Wembley Reviews Summary

Atmosphere

Pros:

• "A lovely environment which pays homage to the classic American diners of yesteryear."
• "Nice place and lovely atmosphere."
• "The atmosphere was fantastic. The place was very well kept and the music went from Johnny Cash to classic American swing music."
• "The diner is very different as the theme is American."
• "Amazing atmosphere and food although a little pricey."
• "The atmosphere is pretty chilled and the decor just reminds you of the 60s diner which is a plus."
• "The music and decorations matched the theme perfectly."
• "A really good looking diner, clean with a 60's vibe."

Cons:

• "However, the interactions with waiters and staff feel impersonal and the atmosphere is a little rushed."
• "The whole place was looking tired and in need of a clean, the table clearly hadn't been wiped recently."
• "The place is okay. It’s a self service restaurant if you will."
• "The restaurant really has an authentic diner feel which we really loved! The food is lovely, the portions are generous and it looks incredible. The only reason I'm knocking off a star is because our food was luke warm."

Food Quality

Pros:

• "The hot wings were so tasty, as was the mozzarella dips and the garlic bread."
• "American food is done nicely, and a halal friendly restaurant."
• "My wife and I had one of the most memorable dining experiences of our lives. The 'Chicken and Waffles' were unbelievably delicious."
• "The food was pretty average in all honesty the saving grace was the brisket burnt ends which actually tasted good."
• "Nice American diner with friendly staff and decent food."
• "The place is very good and tasty, the food is very delicious and they have a big variety of options and menu items."
• "The food is decent but too expensive for what you get."
• "Really great milkshakes, tasty burgers and sides."

Cons:

• "The chips were not as good. More like the McDonald's fries."
• "The quality of food was very poor, the beef sausage had a lot of stringy fatty bits in it."
• "The food was made very quick and presented nice. The burger and fries was nice and warm."
• "Mac n cheese if you can even call it that.. was literally pasta with cheese sprinkled on top."
• "Firstly for those who are going for the first time, you are paying for quality food and the ambiance of a 1960s dinner experience and this is reflected in the price."

Service

Pros:

• "Staff were very helpful, and the food was served quite quickly."
• "Service was nice the girl who served us was very polite."
• "Vish, don't let the place go down. You are doing a great job. Great service from his part."
• "Also Thanks to Deepa for her friendly customer service."
• "Clay was so helpful and accommodating bc we had a lovely meal and everyone on shift was very kind."
• "The service here is fantastic! Our server Clay was so fun, so proactive and quick with anything we asked for, and just generally a delight."
• "Friendly staff. Good place to eat."
• "The staff were so nice and polite."

Cons:

• "The food wasn’t bad at all, nothing to complain about- fairly decent burgers and hotdogs. Slightly expensive price point. However, the interactions with waiters and staff feel impersonal and the atmosphere is a little rushed."
• "The whole place was looking tired and in need of a clean, the table clearly hadn't been wiped recently."
• "This place really lacks customer service the staff were unwelcoming and unfriendly."
• "Staff aren't really that friendly."
• "Trying to get waiters attention took far too long and they really didn't seem that surprised when we explained/showed them the issue."
• "The only criticisms I would have is the softdrinks are of very very poor quality mix and some of the sofas need replacing."
• "The service was poor, we waited ages to even be noticed at the door. Tables were sticky and there was no music and no atmosphere."
• "Staff could do with some training in customer service."