Address: Unit 96, Level 2 London designer outlet, Wembley Park Blvd, Wembley HA9 0FD, United Kingdom
Phone: +442030267420
Rating: 3.8
based on 414 reviews.
Atmosphere
Pros:
"A lovely environment which pays homage to the classic American diners of yesteryear."
"Nice place and lovely atmosphere."
"The atmosphere was fantastic. The place was very well kept and the music went from Johnny Cash to classic American swing music."
"The diner is very different as the theme is American."
"Amazing atmosphere and food although a little pricey."
"The atmosphere is pretty chilled and the decor just reminds you of the 60s diner which is a plus."
"The music and decorations matched the theme perfectly."
"A really good looking diner, clean with a 60's vibe."
Cons:
"However, the interactions with waiters and staff feel impersonal and the atmosphere is a little rushed."
"The whole place was looking tired and in need of a clean, the table clearly hadn't been wiped recently."
"The place is okay. It’s a self service restaurant if you will."
"The restaurant really has an authentic diner feel which we really loved! The food is lovely, the portions are generous and it looks incredible. The only reason I'm knocking off a star is because our food was luke warm."
Food Quality
Pros:
"The hot wings were so tasty, as was the mozzarella dips and the garlic bread."
"American food is done nicely, and a halal friendly restaurant."
"My wife and I had one of the most memorable dining experiences of our lives. The 'Chicken and Waffles' were unbelievably delicious."
"The food was pretty average in all honesty the saving grace was the brisket burnt ends which actually tasted good."
"Nice American diner with friendly staff and decent food."
"The place is very good and tasty, the food is very delicious and they have a big variety of options and menu items."
"The food is decent but too expensive for what you get."
"Really great milkshakes, tasty burgers and sides."
Cons:
"The chips were not as good. More like the McDonald's fries."
"The quality of food was very poor, the beef sausage had a lot of stringy fatty bits in it."
"The food was made very quick and presented nice. The burger and fries was nice and warm."
"Mac n cheese if you can even call it that.. was literally pasta with cheese sprinkled on top."
"Firstly for those who are going for the first time, you are paying for quality food and the ambiance of a 1960s dinner experience and this is reflected in the price."
Service
Pros:
"Staff were very helpful, and the food was served quite quickly."
"Service was nice the girl who served us was very polite."
"Vish, don't let the place go down. You are doing a great job. Great service from his part."
"Also Thanks to Deepa for her friendly customer service."
"Clay was so helpful and accommodating bc we had a lovely meal and everyone on shift was very kind."
"The service here is fantastic! Our server Clay was so fun, so proactive and quick with anything we asked for, and just generally a delight."
"Friendly staff. Good place to eat."
"The staff were so nice and polite."
Cons:
"The food wasn’t bad at all, nothing to complain about- fairly decent burgers and hotdogs. Slightly expensive price point. However, the interactions with waiters and staff feel impersonal and the atmosphere is a little rushed."
"The whole place was looking tired and in need of a clean, the table clearly hadn't been wiped recently."
"This place really lacks customer service the staff were unwelcoming and unfriendly."
"Staff aren't really that friendly."
"Trying to get waiters attention took far too long and they really didn't seem that surprised when we explained/showed them the issue."
"The only criticisms I would have is the softdrinks are of very very poor quality mix and some of the sofas need replacing."
"The service was poor, we waited ages to even be noticed at the door. Tables were sticky and there was no music and no atmosphere."
"Staff could do with some training in customer service."