McDonald's Reviews Summary

Customer Service

Pros:

• "The lady that gave us our table was super friendly, brought our food over and organising people."
• "Served after 5 mins and girl at till was very helpful and understanding."
• "You have a queueing system inside, people can sit inside, but they are allocated a table and food is brought over, it's very organised and we did not have to wait long at all, maybe 5 min."
• "Friendly staff with a very helpful supervisor."
• "The staff work very hard and do a sterling job."
• "What a fantastic welcome from your Customer Service Assistant 'Janette' makes a big difference whilst waiting in the queue to get served."
• "The staff were really nice while I was there too."

Cons:

• "Table service is very slow, 20 minute wait."
• "Rude managers with attitude not required and they should be leading by example."
• "Worst customer service ever.... went in drive thru... the staff had so much attitude.... and she was arguing back and forth with us... and when we went to the window.. she slammed the glass window in our face! How rude and ignorant!"
• "Rude staff, long wait times with no explanation and visibly not busy."
• "Really long queue and staff refused to open more than one till."
• "Terrible service. Slow staff."
• "Very rude member of staff there called Daria."

Food Quality

Pros:

• "Food was fresh however then lines were atrocious had to wait almost 20 mins to be served some people were there longer."
• "Sometimes the food here is fresh and prepared well."
• "Burger was ok and so as the fries! Ambience was nice as well."
• "I don't think I've ever been here when it wasn't really busy, but the service is quick."
• "I enjoyed the food but they got the drink wrong, so for an overall they get 3 stars for the fact the food was very fresh."
• "After waiting in the queue for what seemed like a lifetime to get a meal I had awaited 11 weeks to eat i was eagerly expecting a perfect meal, they didn't disappoint!"
• "The food is of usual McDonald's standard and choices."

Cons:

• "Last night however I received the worst chicken nuggets and fries ever at the drive trough."
• "Then we were served chips that were overcooked (on the burnt side) and stale."
• "very quick and polite stuff but I ordered 2 big mac and one of them it was very old and cold."
• "burgers that were old and dry and hard biting into, the new home style chicken burgers."
• "Hot chocolate was watered down."
• "The food was like warm at best and the fillet-o-fish has shrunk so much it's like a fish finger in a bun."
• "Hamburger looked so disgusting they don’t even bother to make it nice."

Cleanliness

Pros:

• "Good McDonalds right in the middle of a retail park. Has dine-in and drive thru and clean toilets."
• "Clean restaurant though and as ever reasonable value."
• "This place has been recently renovated to high standards and offers plenty of space for dining in."
• "Its clean most of the time."

Cons:

• "We went in to this Mac Donald’s at valley park ordered online got there. And collected order went to seating.! And couldn’t believe. My eyes to the state of the restaurant we found it totally disgusting."
• "It's one of the dirtiest MC in the area. Toilet, floor and touchscreen are disgusting. Tables too."
• "The person serving had no clue what he was doing. Rude and the floor nearest to seving hatch was disgusting."
• "Tables were not clean. My 11 year old son had to clean it before the food arrived."
• "The entrance & exit for the drive through is seriously flawed."
• "The most disgusting MD I have ever had!"

Order Accuracy

Pros:

• "Overall when your order is given to you if it's correct the food is ok."

Cons:

• "Every single time I order they forget the sauces !!!!!"
• "Very Poor ordered food no fries through the drive thru then went back in the store to tell them waited 20 mins then wen i got seen too i ordered 2 apple pies aswell got told gonna be 5 mins they said they will bring it to the car in five minutes i been sitting 25 mins and have sent my son in to see is going on, no customer service, forgetting food in orders, very slow service not very from a big corporation."
• "I ordered 4 caramel iced frappe and received 4 cappuccino."
• "Missing items from the order, as I was trying to talk to the staff who were behind the wall from where the counter is, he was simply ignoring me."
• "They do tend to give wrong orders so make sure to check before drive off."
• "Appalling, waited over an hour for our order, the food was cold, burgers was missing."
• "They also gave us two of the same festive burger rather than one of each like we ordered…"

Efficiency

Pros:

• "The restaurant has a lot of parking but the drive-thru is unusually efficient. It's rare to find a McDonald's (in South London anyway) where it's not quicker to go inside."
• "Visited here for lunch. Ordered from self service machine which was quick and efficient, to get food delivered to table."

Cons:

• "I thought McDonalds was fast food. From the time I ordered I had to wait 40 minutes for my food to arrive even though the screen said it was ready to collect after 20 minutes. Seems like they prioritise the drive through and deliveries more than customers in store."
• "terrible service food is nice as usual BUT WHY ON EARTH AM I WAITING HALF AND HOUR AND COUNTING FOR SIMPLE READY MADE FOOD."
• "Have been waiting for my order to be delivered more then 30min and it came completely cold and drinks splashed!!"
• "It was very busy as the queue was going all the way out of the restaurant. We got served in reasonable time frame considering the crowd."
• "I had to wait like 35 mins in queue and then further 15 mins for food."
• "When we got there we had to wait 30 minutes so that the Lady on drive through would come to us and after that she refused to let us make an order and ignored us and left us by the window and didn't come back."
• "So me being at the bottom of the chain had to wait 30 minutes for 2 simple meals."

Hygiene

Pros:

• "As for the restaurant, I would rate it 5 out of 5 🌟🌟🌟🌟🌟 especially for customers with young children as it had plenty of high chairs and kids activity packs."

Cons:

• "Why do the food preparers not wear gloves when putting together burgers. This man had his hands all over the burger buns. I also saw him scratch his head and nose- disgusting."
• "Loses a star because the toilets often need a clean - probably because it is reasonably busy."
• "Quite possibly the worst McDonald’s I've been. Ideal if you would like to spread covid."
• "Queueing an absolute joke, no clear notices which queue is for what purpose."
• "The rudest staff I’ve ever had the misfortune of meeting."

Value

Pros:

• "It's McDonald's, so what's not to love?! 5 star fast food."
• "Good location. Drive thru... Eat in... Or park in car park."