Charcoals Reviews Summary

Food Quality

Pros:

• "The lamb biryani we ordered was amazing."
• "Food - totally delicious!! Starters are very tasty, chicken pakora was my favourite."
• "Pakora was amazing!"
• "Food was great, honestly enjoyed the lot."
• "One of the best curry's I've tasted.. Spotless clean restaurant.."
• "Both samosa were flavoured well and were just delicious."
• "Phenomenal Indian food and well priced."

Cons:

• "The tandoori mixed grill is without any flavour whatsoever and comes with a sweet sauce."
• "Their curries are literally sweet inspite of ordering spicy options from the menu."
• "The chicken bhurani was a huge plate of over spiced rice with dried chicken pieces and too many conflicting flavors; I could barely eat it."
• "The chicken smell was bad."
• "Ordered a takeaway last night and food quality has definitely gone down as compared to last year plus Overpriced."
• "The chicken biryani had burnt onions and raw chicken in it."
• "The curry was sweet and tasted like ketchup."

Customer Service

Pros:

• "Well served and perfect customer service."
• "All the staff were efficient, polite and helpful."
• "Staff always very friendly and welcoming."
• "Rizzy the waiter was charming, helpful & very attentive"
• "Was absolutely delicious... the owner was amazing."
• "The staff were extremely friendly, polite and incredibley attentive."
• "The guys serving couldn't be more attendant."

Cons:

• "However this was the second time they had issue with their card machine and were only accepting cash which is a hassle for customer."
• "despite the poor service, he had the audacity of charging us a 10% 'service' charge!"
• "Just running around like idiots in an empty restaurant."
• "The behaviour of the manager was very rude, avoid it, if you visit with family specially kids."
• "Just got turned away in the pouring rain with my 4 year son very rudely saying they were too busy I only wanted a take out."
• "The waiter was hurrying us just because we didn't pre-book a table."
• "He never offered to take our jackets flung the menus on the table."

Value for Money

Pros:

• "2 course business lunch at £10.95 was a fantastic price."
• "The food tasted good and not super expensive."
• "Best Indian food I've had in ages."
• "The portion was absolutely big enough for two and it was so delicious."
• "Really loved the curries and biriyani."
• "Good value for money too."
• "Great food for incredible prices."

Cons:

• "Management is a joke and very aggressive"
• "Every item is doused with extra oil or ghee."
• "Ordered a takeaway last night and food quality has definitely gone down as compared to last year plus Overpriced."
• "They dont have basic card machines for payment. For any sake don't visit this restaurant and I have found a hair on briyani."
• "Horrendous... Allo Tikki (oily, it was leftover /yesterday's food that was reheated in a microwave and given to us)."
• "Ordered food for £27 and received lamb and sauce without RICE!"
• "Thought it a bit pricey at £20 for take away."

Ambience

Pros:

• "The best restaurant in Glasgow, friendly ambience."
• "Ali most welcoming and the food was absolutely wonderful as always."
• "The music was nice and not too loud, the whole place smelled divine."
• "Overall amazing staff, amazing foods and very comfortable surroundings."
• "Really nice, relaxed Award winning Indian restaurant."
• "The atmosphere was very calming and welcoming."
• "The walls are covered with bright and vibrant colours as you walk through the doors."

Cons:

• "The decor is dreary, and cramped."
• "The lighting in this place is poor though. It's hard to make out what you're actually eating because it's that dark in the restaurant."
• "Only downside is cold air blasting through the restaurant whenever the door opens."
• "The ambience is little dark in nature and place is not very big for parties."
• "The Food products and ingredients placed on the floor, near the toilets."
• "Everything in the pictures looked clean, but our tables were sticky not clean enough."
• "Very small restaurant, gives a cozy atmosphere and intimate."