The Longstore Reviews Summary

Food Quality

Pros:

• "Steak was incredibly tasty."
• "The chips and mac and cheese were also perfect."
• "Fish was exceptionally fresh, the steak was slightly over for medium rare but nonetheless very nice indeed."
• "The roast beef melted in my mouth, the potatoes were perfect and the vegetables had a slight crunch."
• "The food is delicious! Enjoyed every mouthful."
• "The sticky crunchy beef salad was superb along with the heirloom tomato side and gooseberry lemon mess dessert."
• "Delicious seafood dishes, great starter options."
• "The food here was AMAZING."

Cons:

• "I ordered the linguine which turned out to be quite spicy but this wasn't indicated on the menu."
• "Unfortunately, my partner and I were quite disappointed with our overall experience at this restaurant."
• "The sirloin steak (medium) replacement I ordered was however very fatty and just very bland in flavour."
• "The pork belly ribs were decent though they needed trimming while the lamb rump was best described as 'rosemary with lamb.'"
• "My wife had the plaice dish but the sauce overpowered the delicate flavour of the fish."
• "Point blank the worst roast i have had in my life."
• "Very poor meal. Left monkfish goujons with bone in. Nearly choked on bone splinters."
• "Poor slow service, food very average looked like it been hanging around in the kitchen too long before being served."

Service Quality

Pros:

• "Service and food was exceptional."
• "The staff are fantastic really make you feel welcome every time I go there."
• "Very nice restaurant, attentive service with a good atmosphere."
• "Cannot recommend this restaurant experience enough. From the moment we were greeted at the door right though to paying the bill."
• "Service was impeccable and the food fantastic."
• "The staff are super friendly and they go above and beyond to help the guests experience improve!"
• "Excellent service, food was amazing."
• "Staff friendly and every table was fully booked which said a lot."

Cons:

• "They had an electrical problem, and the deserts were a long time coming."
• "Unfortunately tonight they were unable to open the terrace due to bad weather."
• "Part of the experience of eating out is the service. This is something that the Longstore lacks."
• "I am not happy with the customer service."
• "So disappointed that the service was so poor when we had saved money for a special occasion meal."
• "Nice food but felt like we were rushed. In and out within an hour."
• "Fab food but very rushed service. We were asked if we wanted dessert whilst I was still chewing the last mouthful of steak."
• "Great atmosphere and service, however thought that we were pretty rushed into ordering."