Halfords Autocentre Chadwell Heath Reviews Summary

Customer Service

Pros:

• "Despite receiving call after call (which i noticed whilst i was waiting for my service) he managed staff and customers with excellent professionalism."
• "Steve on reception what a great guy very good with his customers."
• "The gentleman that serves me is always willing to help."
• "I have been coming here couple of times now, Robert has always been very informative and really helpful going above and beyond each time."
• "Very Excellent customer service, especially from Robert, customer service personnel at chadwell heath."
• "Staff at Halfords in Romford have been professional and friendly every time I have visited."
• "Very friendly and helpful staff, especially the centre manager (Abdul)."

Cons:

• "VERY poor communication from the staff - we had to chase them up constantly."
• "Calls are just put on hold for minutes and then disconnected without even speaking."
• "The reception guy lacks any customer service. Very rude, and raises his voice when I ask him questions."
• "I found him patronising and very rude."
• "The guy from your store clearly did not have a clue as to what he was doing."
• "Disgusting service, the fella on the front was rude."
• "Very poor customer service! Tyres hadn't arrived when I got there even though i had purchased them a week before, no one got in contact with me to let me know this."

Service Efficiency

Pros:

• "fitted also in a very short time, all ran smoothly."
• "Went there with no appointment for a tyre change... all was done correctly and promptly."
• "I left my car with them overnight as they needed to order in a tyre for me and they called me to keep me updated."
• "The manager agreed to work on my car straight away and I picked up my car with passed MOT within the hour."
• "They had the problem identified and fixed with in 4 hours."
• "The guys were very efficient took my car there on the Tuesday evening to find that it was just a fuel filter change book me in for Wednesday and job done in 15 minutes so thank you guys and wasn't pricey."
• "MOT was carried out on time and passed with no advisory."

Cons:

• "They assured me the problem was lambda sensor so I agreed to putting a new one in. Car had same problem day after I took it back."
• "Not sure if Halfords even bothered to check the car."
• "Over an hour to change one tyre."
• "It was in the garage for over 3 weeks."
• "waited over 4 hours."
• "Avoid this garage, took them 2 days to change rear brake pads on my 4x4 due to not being able to get hold of brake sensor from one of their suppliers."
• "Once the work was finished, my car exterior was covered in dirt and orange oil was left on my bonnet."

Value for Money

Pros:

• "Only paid £10 as there was an offer going on; buy something and get MOT for £10."
• "Excellent value for money."
• "The staff here called me and offered me an interest free repayment plan over 12 months to help get the work done."
• "Good value for money."
• "Definitely recommend for great value and service."
• "Fantastic customer service, well organised, always on time, friendly, always honest and willing to help rather than swindle you of your money."
• "Very pleased with the service i got, will definitely recommend."

Cons:

• "Too expensive to for car service other bits and pieces."
• "Quote was massively over priced nearly £500 to fix major fault found a local garage to fix the major fault and some extras for £165."
• "I later googled the part - Nox sensor which costs around £200 I cannot believe Halfords quoted me £700 for parts and labour."
• "If we need to contact customer services to progress the complaint you are charged 3.60 a minute."
• "I was basically forced to pay £15 to have it realigned."
• "I paid for a new starter motor and requested that all parts that were removed be returned to me which they were not."
• "Found new scratches on my car after collection which were never there before."