Hangloose Adventure Reviews Summary

Experience Quality

Pros:

• "The zip wire is fantastic."
• "We had the most exhilarating time, fantastic staff and so much fun."
• "Incredible experience. Thank you xx"
• "Managed to get a slot on the spur of the moment... it was great fun."
• "Definitely suitable for all ages and certainly a once in a lifetime experience over the Eden project!"
• "Great fun for all ages. Kids loved it."
• "Huge Adrenaline fueled experience... massive Zip line experience and so much more..."
• "Fantastic experience from start to finish, with excellent staff!"

Cons:

• "A little irritated by the booking emails stating we had to be there 10 minutes before our slot and so when we arrived as instructed, we found the site closed."
• "The brake that stops you right as you get to the end does it in such unexpected and hard way that it's dangerous for the teeth."
• "Very poor show. Went today to Eden Project and thought we would visit hangloose. Walked all the way only to find it was closed."
• "Did the zipwire activity with additional cost of £15 for headcam. The video of the activity didn't contain anyshot from the headcam."

Staff and Service

Pros:

• "The staff though absolutely made it. The manager especially was incredible with our daughter who was very nervous."
• "Very clear safety explanation and procedures. Very helpful and friendly staff members."
• "Staff were very friendly and professional. The other members of the family went on to do the rest of the activities and had a great time."
• "This experience was brilliant. We as a family did the swing and zip wire. My youngest (12) was a little nervous on the swing the staff were brilliant at encouraging him and reassuring him."

Cons:

• "Poor customer service with no one knowing where to go and how to queue. Do not Visit unless you are happy to wait hours."
• "3 members of staff not turning up to work we were unable to do the activities that we had previously Wanted to do."
• "Really fun activity, but the most horrible customer service I've run into in a very, very long time."
• "Waited around for hours to do the zip wire. It's so slow it's torture."

Value and Pricing

Pros:

• "The on-site food was very reasonable (just £2.25 for a waffle cone ice cream, £3 for a kids pizza)."
• "If you go pay the extra for the video package, well worth it."
• "Would've bought the media pack too if I'd have realised it was £15, which seems very good value."
• "My daughter had the video & photos of the zipwire which are great."

Cons:

• "The experience and the safety here are excellent. What is disappointing is the preparation time to experience time."
• "On the downside, £38 for about 40 seconds is pushing the limit of value for money (possibly way past it)."
• "Really fun...but very expensive! Cost us, a family of 4 a whopping £260 to have 3 rides each!!"
• "Bit pricey but might do a family pack."

Safety and Equipment

Pros:

• "Good safety briefing and stunning views as you whiz over the biodomes."
• "Safety checks were great. Organised so well."
• "Incredibly well-organised, and so safe. Staff were brilliant with our 14 year old daughter."
• "Safety standards were extremely high I lost count of how many times my gear was checked over."

Cons:

• "The pulley system for wheelchair users was a bit uncomfortable and the harness didn’t offer any support for those with disabilities."
• "Very disappointed that there is no notification either on this page or when you arrive at Eden that the weight limit has increased."