Grand Cafe Reviews Summary

Atmosphere and Decor

Pros:

• "Their interior design is gorgeous—I absolutely love their upholstered couches/seats."
• "First of all, the place is beautiful, just stepping through the door makes it special."
• "The atmosphere was the only saviour with the lovely piano and singing."
• "The decor and design is wondrously early 20th century, and it is amazing."
• "The Grand Cafe is a beautiful space."
• "I couldn't help dropping in to such a beautiful building."
• "It's a sight to be held. The building's exterior & interior is aesthetically pleasing."
• "A fabulous bar on North Bridge. The decor and atmosphere inside are both sophisticated and elegant."

Cons:

• "Also, their glass cup looked cloudy."
• "The faucet at the bathroom was also unfortunately one of those that tries to boil you alive."
• "Toilets were a little grubby and worn out."
• "The carpet has gone beyond what I would call faded grandeur."
• "The restaurant wasn't overly busy but this was our second time there and both times were poor service."
• "The place looks stunning. The waiting staff, while very friendly, just seem to walk round oblivious to the customers."
• "Very uninteresting caesar salad."
• "The menu described there would be “bacon crisps” turned out that was just cold non crispy and pale bacon strips, that tasted like refrigerator."

Service Quality

Pros:

• "Madeline's exceptional service added a personal and attentive touch to our dining experience."
• "The food was fantastic! The portions are large, so bring your appetite. Holly was our server. She was so sweet and very helpful."
• "The service was excellent, with Calum and Maggie serving us."
• "Barry and the staff realised and made the whole visit truly exceptional."
• "Our server Katie was amazing."
• "Service by Arturo was efficient and hospitable."
• "We enjoyed an excellent pre-theatre dinner. Our server was really friendly, helpful and attentive to our party's particular dietary requirements."
• "Every one should try the grand cafe. What a treat. Set menu reasonably priced. Super tasty. Service great."

Cons:

• "Took them very long to get our drinks order and then it took them a while to deliver them."
• "They did kind of seem to forget about me after the beginning though."
• "I had to wait for my gin and tonic for 15 minutes."
• "Slow service, yet again, made for a stressful fizz and movie experience."
• "The biggest negative was the almost obliviousness of the staff."
• "The service here was the worst I’ve ever experienced."
• "The waiter returned and told us one of the dishes my friend had ordered was out of stock."
• "Our food was delivered then no one ever came to check on our food or if we wanted another round."

Food and Beverage Quality

Pros:

• "What truly elevated the atmosphere was the magical live music, creating a harmonious backdrop that further enriched the overall experience."
• "The food was lovely."
• "I very much enjoyed their mushroom tart."
• "The food was delicious and we were grateful to have found such a lovely spot to warm up over dinner."
• "The food is excellent and the service by our waiter Alex was brilliant."
• "The sticky toffee pudding was fab and the presentation of all the dishes was spot on."
• "Food was fantastic! I had the Cullen Skink and the lamb roast both of which were fantastic."
• "Beautiful decorations, friendly staff. Had a two courses set lunch with a girlfriend."

Cons:

• "I ordered a Rum & Raisin cocktail (my fav so I know what to expect) what I received was a warm shot of rum."
• "The starter pate was incredibly salty and the additional industrial pickeled onions didn't help."
• "The pudding was really just sticky toffee pudding, and the ice cream was rather tasteless."
• "The food was passable, but not particularly remarkable."
• "The fish batter was hard and unappealing."
• "The food was good, but the service was very badly organised."
• "The food was very tasty (mostly) and good quality. However there were a few things not quite right."
• "Very small bar area, very slow service. This should be a lovely bar and I suspect if we had been offered a table to sit then it might have been bearable."