Charnwood Arms Reviews Summary

Food Quality

Pros:

• "Excellent food, good quality."
• "The food was perfect but the music was deafening, it was impossible to converse with our companions."
• "This is an absolutely amazing pub. The staff are friendly the place is clean the food always comes out fresh and prepared."
• "Breakfasts are fantastic. The food is quality and at a good price."
• "The food was great!"
• "Food was fabulous, service was amazing."
• "Food was lovely and excellent value."

Cons:

• "Food was a bit disappointing as in halumi fries dripping with grease from the fryer."
• "The gravy was like water, hardly any meat, and the stuffing was also dry and chewy."
• "Came here for dinner. Ordered the monty mixed grill. Waited 45minutes for our food, sausages were hard as was the egg."
• "Food wasn't great. Mashed potatoe was described as play-doh, pies were rock solid, the chocolate ice-cream was shards of ice."
• "Food was terrible… no effort put in at all.. my 9 year old son makes better food at school…"
• "We had 5 meals and 3 were extremely low quality. Fish was hard, burger was rubbery and sausage was frazzled."
• "Been for lunch today. Very disappointed with the lasagne, all pasta and no meat!"

Service

Pros:

• "Service is amazing and everyone who works there is great."
• "The barmaid was polite and helpful, and it made the afternoon so much more bearable; I'd Highly recommend them."
• "Thank you to Jackie, who was our waitress today. She was friendly and polite, and exceeded our expectations in excellent service."
• "Staff are always friendly and will check up on you often to see how you are."
• "The service was fast, friendly and excellent especially from Ella who is a credit to the pub."
• "Service is excellent everytime."
• "Very friendly and helpful staff, especially Dean who went that extra mile to accommodate a large group of us."

Cons:

• "The service from the staff was terrible from the moment we arrived."
• "Saturday night the staff were all over the place couldn’t cope no organisation."
• "Very poor service, waited 3 hours in total for food and puddings."
• "the staff looked like they didn't want to be there"
• "Absolutely horrible Saturday night the staff were all over the place couldn’t cope no organisation you had to seat your self had to ask staff twice to wipe the sticky table."
• "Waited nearly an hour for our food, when it arrived it was nothing like how it was ordered."
• "When I complained I was just told that they would tell the chef. Then nobody could find the Manager when I asked.?"

Value for Money

Pros:

• "Perfect value - cannot think of an issue or problem!"
• "Excellent value for money. Eg 'Proper' fish and chips for 2 for £8.99."
• "The meal was great for mass catering."
• "The food and drink was very reasonably priced."
• "Good menu and great value for money."
• "Food was good value for money and well cooked."
• "Great place to meet friends and eat good quality food at an amazing price."

Cons:

• "The drinks were over priced and glasses grubby we left it and walked out never going again."
• "Poor environment and money wasted."
• "Complete waste of money. Would not recommend these dishes at all!"
• "The whole thing was absolutely awful."
• "Only downside is there are a lot of rowdy working men who stop in during lorry driving, so it is very noisy."
• "Will not be using this hotel again. Will stick to more reputable hotels."
• "Absolutely awful service, had a birthday meal here, 2 of the orders were wrong to start with, had to wait for 1 replacement which ruined the meal as couldn't eat together, food was cold, chips were like rocks too."

Ambience & Cleanliness

Pros:

• "Good atmosphere, friendly and welcoming."
• "Rooms lovely and clean very comfortable"
• "It is a great family pub. Food is pretty good and is as you would expect from this chain."
• "Nicely decorated pub."
• "Welcoming, safe and clean."
• "Rooms are very clean and comfortable."
• "The hotel is basic but clean and comfortable."

Cons:

• "No ambience if you go at the weekend. It's like a creche with kids everywhere."
• "What really lets the place down is the car-park, it is too tight and very pot-holey."
• "Everything was sticky, floor, door handles 🤢 Seating area outside had no ashtrays next to dry, crispy, tinder-like grass?!?"
• "The seats are worn and damaged."
• "chairs were very wobbly cutlery not clean"
• "If I could give this place no stars I would - the place was dirty."
• "Bedrooms on site leave a lot to be desire, I have stayed three times now and they rooms are very dated, normally cobwebby and not 100% clean."