Kwik Fit Plus - Glasgow - Anniesland Reviews Summary

Customer Service

Pros:

• "The guys were very helpful and did a great job."
• "Excellent service from Damian."
• "The team then repaired my tyre puncture for free, thank you again!"
• "Boys were absolutely fantastic did the job in no time at all and at all times adhered to the social distancing rules."
• "Friendly helpful solved the problems one with a repair for a slow puncture and explained why I needed a new tyre on the other wheel as the tack was in the side wall of the tyre."
• "Great customer service."
• "Exceptional staff, nothing is too much trouble for these guys, they go above and beyond to help, excellent customer service especially Damien, courteous and professional."

Cons:

• "Really felt like no one in this KwikFit was interested in being helpful, very unclear timescales, drove away with a failed MOT, without much of a steer as to how this could be rectified."
• "The centre is badly let down by the reception staff / manager who was sullen, disgruntled and showed this to the customers."
• "Never have I had the misfortune to meet such an unprofessional and patronising manager."
• "Complete waste of time me sending her to the branch."
• "This is unacceptable service as it is not only not doing the job but extremely dangerous."
• "They don’t have a waiting area so if you drop the car off be prepared to spend over an hour doing nothing in Anniesland in cold."
• "Used to be easy to pop in and get punctures, new tyres, etc fitted but now its a real pain. You have to call and book your car in, not ideal if you get a puncture and need it fixed ASAP."

Efficiency and Timeliness

Pros:

• "Service was already paid online so I only collected the certificate at the end. Fast and efficient service!"
• "They said they would fit a new tyre within the hour, which they did."
• "20 minutes later they had changed everything over and got me back on the road."
• "Drove in, and drove out within 30 minutes. Tyre all repaired, and at a really reasonable price."
• "Got me sorted out in half an hour."
• "the tyres were fitted in no time!"
• "Took a chance and drove to Kwik Fit at Anniesland without booking in, to see about getting a new battery - 20 minutes later the new battery was fitted and away I went :)"

Cons:

• "Showroom was extremely busy, and I was advised that they were running 15 minutes or so behind schedule, so MOT took somewhat longer than planned."
• "Second visit as the tracking on my car was not set quite correct the first time."
• "I was not happy at all that I now have to wait again for the light to come on just so that they can do the test again."
• "I was back in my car (oil change and tyre check) by 10am."
• "Not as quick as pre- Covid but then again what is the same these days."
• "Covid meant nowhere to sit indoors so you have to wait outside or in the nearby McDonald's."
• "I am always bring my car for mot to kwik fit at anniesland, and very happy with a service and personnel attitude."

Cost and Value

Pros:

• "The works was cost effective as I price checked it with the competitors to ensure I was receiving value for money and the staff were very courteous."
• "They are a bit pricey but the service staff were 5*."
• "They managed to repair the tyre, keeping the cost down for me."
• "They replaced this for me free of charge which I really appreciate."
• "Faultless. Absolutely faultless!!!!! From start to finish. Said it would take about 40 minutes to change two tyres and done it in under that. Here's the best bit, VERY COMPETITIVELY PRICED!!!!"
• "The tyres were £20 cheaper than Black Circle!"
• "They also managed to get the price down for us so it wasn't much more than the other garage was going to charge."

Cons:

• "So today I went in took my BMW check my tyres any problem, I spoke to an older guy inside the reception put in my details then I watched the mechanic doing there job checking the tyres all round first thing they saw was two punctures nd said my passenger Tyre nd rear left then it's a simple fix it's a puncture, it's turns out not cause the older guy inside the reception said these tyres r run flats mmmmm but u didn't go check the tyres which then he automatically quoted me 4 new goodyears tyres £140-150 each run flats but I didn't want the expensive ones just put the two cheap tyres on, then he said I can't put two cheap tyres on, only all 4 cause the other two are run flats so you got change all 4 with none run flats which I have found out later on the night checked over the tyres online nd drove in my local garage nd asked they said your tyres aren't run flats."
• "Quoted £48 on the phone. Quoted £58.99 in store 3 minutes later."
• "I came here with the bill of 150 and they said buy 2 tyres and I added alignment wheel balancing it costs me around 400 and I agreed and paid them and now I’m suffering."
• "I will not use KWIKFIT in future. It leaves me feeling ripped off which, for me, is about the worst feeling in the world, so never again."
• "Although they use the latest vehicle diagnostic equipment do take their MOT advisories with a pinch of salt as it can vary from one branch to another. Definitely shop around for tyres and exhausts as their prices are rather extortionate."
• "Could possibly be a bit more upfront about what 'Tyre fitting charge' includes as it did seem a bit high."
• "After fitting new track arms to my fathers car he took it to kwickfit Anniesland, to have a wheel alignment done and was charged just under £70."

Professionalism

Pros:

• "The staff are a credit to your garage."
• "Very impressed with my overall experience."
• "Highly recommended!"
• "The garage was very busy and to my surprise never had to wait long, even with me having not scheduled an appointment."
• "Had my car's air conditioning recharged at this branch today. Fast, efficient service and all necessary COVID precautions in place."
• "Great Service and price was what i'd estimated it would be half that of main dealer!"
• "Everyone I dealt with was very friendly, polite, professional and nice. I felt like they went above and beyond to help me out and provide a good service."

Cons:

• "While removing old weights from wheels someone hacked them out and left deep cuts into the alloys, awful, not willing to accept responsibility at first, discussions ongoing as to how this can be resolved."
• "Make sure you follow up any work they claim to have done."
• "They fail my mot for very small reasons honestly kwik fit is worse place I ever try to make my car mot headlight aim to low I already make it low because I don’t want annoying the another driver in the road only thing he should do he can fixe it in car never try kwik fit again."
• "This is unacceptable service as it is not only not doing the job but extremely dangerous."
• "They are obviously on a commission scheme and try to up the value of any work they come across."
• "The worst garage in history."
• "Never have I had the misfortune to meet such an unprofessional and patronising manager."