Snowflake Gelato - Soho Reviews Summary

Staff and Service

Pros:

• "The staff are very friendly and experts on Gelato and pancakes!"
• "Staff were friendly and helpful."
• "Great service, great food, always love to see people go above and beyond for their restaurants."
• "Will definitely be returning. Great energetic staff that seem to enjoy their job."
• "Excellent service, comfortable and clean environment."
• "Friendly staff and the best Gelato available."
• "Very friendly and helpful staffs."

Cons:

• "Enough with this tomfoolery this store is absurd!"
• "The guy was simply too lazy to tell me what that flavour really was."
• "The staff only brought us 1 spoon even though they saw 3 of us sitting there."
• "Not impressed with hygiene; ladies with long hair and no hair nets, serving ice cream/cones with no gloves and handling money in between!"
• "The service was way too slow."
• "Staff are u enthusiastic all if the males working there are rude and obnoxious."
• "The waitress is unfriendly."

Food Quality

Pros:

• "Pistachio, Ferrero, praline, bueno, and hazelnut gelato were incredible."
• "Some of the best tasting flavours I’ve ever sampled."
• "An excellent range of flavours including some superb vegan options."
• "The dessert was the best I had while in London! Personal fav: the pistachio milk cake!"
• "They had the most delicious gelato and sorbet which you could mix and match in cone's or tubs."
• "The cookie dough with brownie icecream was great."
• "Delicious and rich dark chocolate gelato (vegan), perfect thick texture."

Cons:

• "The crepes that we had were just plain!"
• "It tasted rather bland and lacked the necessary decadence a first-class gelato would normally have."
• "However, the flavours were hit and miss."
• "The Black Cherry was a joke, as no cherry flavour whatsoever only bland vanilla and the strawberry was basic."
• "Waffle was very dry, only thing i liked was the salted caramel ice cream."
• "Waited over 20 minutes for two undercooked waffles and mediocre gelato."
• "Ordered tiramisu and oreo gelato but it was bland and just overall, off."

Price and Value

Pros:

• "Price range is fair and affordable."
• "And because of the depth of the avocado skin, there are actually quite a lot of ice cream in it."
• "The only downside was the price, which was a bit steep for a small cup of hot chocolate and a scoop of ice cream. But in my opinion, it was worth every penny for the quality of the ingredients and the deliciousness of the final product."
• "For vegans there is a special range of dairy free, and a zero calorie selection too."
• "Very professional and friendly staff, very high quality ice cream range on these luxury sorbets. Great value for money."

Cons:

• "The sorbet is decent and there's a great selection for vegans/those intolerant to dairy but the price is high."
• "It's a shame for a small size you hardly get much for the price (£3.70)."
• "With a small icecream at £3.50, a medium one at £4.50 and a large at £5.50, prices are on the high side."
• "The prices have gone up, the portions are smaller."
• "This 'avocado' costs nearly £10."
• "Shockingly tiny portion for a single scoop in a cone at £4.75."
• "A tad pricy at £4.50 for a medium cup."

Ambiance and Facilities

Pros:

• "Nice, clean, friendly, cute place."
• "The shop itself is small, but cozy and welcoming."
• "You can eat there, and they have a menu offering lovely ice cream dishes for those who wish to sit in and chill."
• "The place is nice and has a decent atmosphere."
• "A great and lovely place to chat with friends."
• "The seating area is very nice and was clean."
• "The store was clean and relax."

Cons:

• "Never going back here again!"
• "No hand washing facilities for us."
• "It was way too hot in the shop."
• "They do tell you they don’t have a toilet though, which is a lie since it’s downstairs they just don’t wanna clean it."
• "We had to keep our son seated in his pram as they had no highchairs for children."
• "Crude lights, no bathroom, strange stools that are not comfortable at all and almost dangerous."
• "Well, after paying, I discovered there are NO WASHROOMS for customers!!!"