Gear Bikes Reviews Summary

Quality of Bikes

Pros:

• "The bikes were ready for us, first thing in the morning and were in perfect condition."
• "The bike was brand new and honestly the nicest piece I’ve ever ridden - light as air."
• "The bikes were extremely good value, and were robust enough to tackle certain N7 roads which were not tarred."
• "The bikes were in mint condition, running smoothly and came with all the necessary accessories and tools, including a hand pump and spare tubes to fix a flat tyre."
• "The bike was an absolute joy to ride and in perfect condition (all bikes are serviced before they are rented out)."
• "Bike I think is about 17 years old, works like it was brand new it's great."
• "Sold me one of their ex rentals. Super reasonably priced."

Cons:

• "Sometimes the materials tend to be a bit pricey when new."
• "Disastrous organisation: you have to leave the bike for 5 days in the shop to be checked."

Customer Service

Pros:

• "Fantastic and friendly service at gear bikes."
• "The staff in gear bikes could not have been more helpful, when helping us to select a bike for my son's 21st birthday gift."
• "Joe and his team at Gear bikes on Gibson street in Glasgow are fantastic. They offer a friendly, fast, high quality service at very reasonable prices."
• "Even though the shop was closed on Sunday when we arrived, he came there to hand over the bikes."
• "Super friendly and helpful staff! I came in with questions about a helmet and lock, and I got lots of recommendations and help."
• "The staff were friendly and kind and they always know how to satisfy the client’s needs."
• "The owner is absolutely lovely, going out of his way every time to help you out, the rest of the staff are super knowledgeable and helpful in the loveliest way possible, a real community feel as all bike shops should be!"

Cons:

• "After an initially poor customer service experience in having my 2 bikes serviced/repaired, due to largely inexperienced holiday cover staff."
• "Was met with an intimidating manager who told me I was being 'horrible' for implying that the staff had been anything but perfect and continued to berate me in front of other customers."
• "Overall, horrible experience, would not recommend. I don't mind being over charged, or waiting a long time but being belittled and berated is too far."

Technical Expertise

Pros:

• "Had a specialised issue with hub gears and belt drive slipping on cube bike. Joe was able to quickly diagnose issue."
• "This is where I visit for legendary servicing and arguably the strongest wheel builds going for Downhill."
• "Not only did Joe go over and above to fit my bike into their already packed repair/service schedule, but identified an unfortunate manufacturer’s fault in my bike."
• "Bike was fixed the same day (within a couple hours) and was super cheap compared to Halfords."
• "Again they offered to take a look and fixed the problem in 5 mins, and they didn’t even charge me."
• "Helped me out with an emergency repair, despite the shops being plastered with signs saying that the workshop was fully booked."
• "Gear bikes went over and above to sort my bike, last minute as well. It feels like a brand new bike."

Cons:

• "Got these guys to replace a hub on my wheel and they charged me some ridiculous fee for fitting the wheel to the bike."
• "I have been there twice, last time the service was perfect, but unfortunately this time I changed the rear tyre and the tube and brake pads both sides they told me the prices like that exactly... but unfortunately when I went to collect the bike they gave me the bill it was £81.99."

Value for Money

Pros:

• "The rental was extremely affordable and came with everything you might need."
• "Very reasonable price and great communication throughout the day."
• "The price was perfect, and the bikes were fantastic."
• "All done at a fair price and professionally carried out."
• "Got bike serviced at a different shop; felt like something was rubbing. Took along to gear; they removed a wrong-sized washer on my back wheel, replaced, let me borrow their pump and charged me nothing."
• "The price is among the best I could find."
• "The prices are very reasonable and you never, ever get the sense you are being ripped off."

Cons:

• "A very different experience from the bike shops in town, one of which tried to tell me my new bike needed a full service and new chain, and that as I didn’t buy the bike from the shop I would have to wait for the whole day for it to be fixed."