Ladbroke Grove Dental Care Reviews Summary

Dentist's Professionalism

Pros:

• "The dentist took the time to explain things well for us."
• "Dr Falguni Mehta was great, very knowledgeable and explained everything clearly and concisely."
• "The dentist I saw Rashpal was also very friendly and made the process easy and smooth and I will definitely be returning for follow ups."
• "Dr Reel saw my son, simply has exemplary manners with my son and I."
• "Dr Sepeideh is a true artist. She has an eye for perfection and takes her job seriously."
• "Dr Rashpal Singh, best dentist out there! He goes above and beyond at your appointment."
• "Dr Jas Singh has been amazing, he has put my faith back into dentists."

Cons:

• "I can’t smile because this dentist ruin my teeth."
• "Worst dentist ever, they always cancel my appointments."
• "He was talking super fast, and once he started fixing my tooth, he and his assistant kept dropping instruments on the floor."
• "The dentist I saw yesterday was so aggressive in her sales pitch for Invisalign it was overwhelming."
• "THIS WAS THE WORSE DENTIST I HAVE BEEN TO. PLEASE AVOID THIS ONE AT ALL COST."
• "Don’t go to the woman dentist on weekend... she checked my tooth like I was not a human."
• "The dentist was very good, however the first dental nurse didn't know what she was doing, to point of having to leave the room mid-filling to ask someone how to turn the curing device on."

Customer Service

Pros:

• "The team at the reception were also great, very polite and very helpful."
• "The helpful reception team at Ladbroke Grove Dental Care always greet me with a friendly smile."
• "I called midday to book an emergency appointment and luckily the receptionist Suraiya was so helpful and arranged one for me."
• "The staff are very friendly, THANK YOU SOO MUCH."
• "The receptionist are really pleasant suraiya Roberta and everyone else is very nice."
• "Their staff was incredibly helpful. Receptionists were friendly and quick."
• "The receptionist was super friendly and professional with exceptional customer service skills."

Cons:

• "I am sorry, but I have become really dissapointed in your service, and despite the staff being nice, it’s really not enough in the long term."
• "They tried to charge me for private rather than NHS for a missed appointment due to their admin error."
• "I have been a registered patient at this clinic for over a year, the doctors are amazing but the female receptionist today was very very rude!!"
• "Due to bad phone connection, I got advised to send them emails instead and whenever I did, I always had to chase them for a reply."
• "I’m happy with my dentist but the I haven’t had a great experience with the a couple of the ladies at the reception."
• "The receptionist was SO rude, no hi, no bye."
• "Reception NEVER answer their phone and when they do the receptionist is RUDE!!!"

Cost and Value

Pros:

• "Offers all NHS services at NHS prices (£18 for a check up) and the dentists who work there are very friendly and explain everything to you in a simple way."
• "They provide high quality service and good value for money!"
• "Also the Treatment Coordinator Roberta is always nice, professional and really helpful when it comes to pay in instalments and booking new appointments!"

Cons:

• "Had two fillings done here. White fillings are more expensive here than my old dentist £150 instead of £100."
• "Appalling. Had a temporary feeling under emergency services. Was told it would only last 7 days I was told I had to come back in eight days PRECISELY 8 days because the feeling wasn't to stay in."
• "I have never had any problems with my teeth until now! got my second filling at the age of 29. the practice is dirty with dirty shoes left in the room, dentist not washing their hands after using toilet."
• "This dental practice gets you to pay upfront before doing any dental work, which is complete opposite to my regular dentist."