The Hawes Inn Reviews Summary

Cleanliness

Pros:

• "The restaurant was spotless and inviting."
• "We were very pleased with the recent decor since it was refurbished, so light, and welcoming, retaining the historical ambience."
• "Nice interior."
• "Rooms were warm and clean."
• "The bedroom was finished to a high standard."
• "Room was nice, staff very helpful."
• "Rooms are gorgeous and comfy, lovely views."

Cons:

• "The toilet seat was broken. Dust and hair at the door stop in the bedroom area."
• "Table was sticky."
• "The sight of what looked phoo was all around the lip of the toilet."
• "Room in general OK but the toilet seat is loose, and mould in the shower."
• "It was obvious the table had not been cleaned as there was still remains on the table from previous diners."
• "We sat down in a 'pub' room that was incredibly dirty and all the tables were covered in dirty plates."
• "The first room had no toilet seat."

Service

Pros:

• "All the staff were so friendly and the food was amazing!"
• "The servers are polite, prompt and well presented."
• "Tracy our waitress was very attentive this evening."
• "They were very attentive without being intrusive."
• "We were greeted and served by the lovely Alison, what an asset to the business."
• "Our waitress was excellent, very friendly and helpful."
• "The staff were very helpful too and the lady who served the breakfasts in the morning was a great host and made us feel completely at home."

Cons:

• "A main course dish not brought out and despite being chased up twice, by the time it was brought to the table everyone else had finished their mains."
• "Service very slow."
• "Drinks took ages to come, again there was no sense of urgency or care from the bar man or his colleagues."
• "Clearly lack of waiting staff."
• "Service was very slow for drinks orders."
• "Service is ridiculously slow."
• "The service was unbelievably slow. I had to find a member of staff to seat us."

Food Quality

Pros:

• "The meal was OK with generous helpings but the roast potatoes were undercooked."
• "Superb steaks."
• "The food was delicious, as expected."
• "The food was excellent as usual."
• "Food was fantastic- Kris was our chef and food was beautifully prepared and presented."
• "The Triple Cooked Chips were outrageously good and the fish was fresh and cooked well."
• "Food was lovely when it arrived."

Cons:

• "The custard had a very thick skin."
• "My nephews pizza burnt, which should never have left the kitchen, and to be honest food not great standard or temperature."
• "Didn't even come with gravy. I had to request it an the 'chef' had to 'prepare it specially'."
• "The fish had obviously been refried and was brick hard and dry."
• "Food was not hot but luke warm."
• "My self and my husband went in on the 3rd of Jan. We had the sticky sharer the prawn bread crumb coating was teeth breaking solid and I'm not sure what else was on the platter but it was disgusting and all over cooked."
• "The chicken curry was tasteless and the chicken was incredibly tough."