Address: 455 Hillington Rd, Hillington, Glasgow G52 4BL, United Kingdom
Phone: +441418825111
Rating: 4.7
based on 273 reviews.
Customer Service
Pros:
"Stuart went out his own way to help us after a local kitchen provider ran off with our money."
"Alex handled all our queries - from our frequent reschedules due to Covid isolation impacting our kitchen fitting, to walking us through the process for going to select our stone, he was a great help."
"Stuart saved my life on a job that i was scammed on and got my worktops templated within 2 days of my distress call."
"The fitting team kept us informed of when they would be there to do the job."
"Stuart was very informative right from the first phone call."
"The staff on the phone were very helpful and sent me samples in the post to make my selection easier."
"Stuart even called back to check that his instructions had done the trick - practically unheard of after-sale customer service!"
Cons:
"Less satisfactory was the work of the subcontractor who removed and replaced the hob: his performance was far from professional."
"I don't think I will be calling this place when we are shopping for the new kitchen and worktops."
"I'm not impressed with having to leave a review to get my warranty - these worktops were not cheap!"
"Communications with GGM were very poor, we always had to phone them for updates."
"I phoned Stuart repeatedly before I got a response."
"Extremely poor customer service from Granite masters and if you are looking for reliability I would advise you to look elsewhere."
"It was disappointing that this was not checked before the granite was fitted."
Product Quality
Pros:
"We were very happy with the workmanship and the worktops were beautiful we felt it made our kitchen stand out."
"We choose the Starlight quartz work top, splash back, window sill, it looks fantastic and brightens up our kitchen."
"Granite Masters were fantastic and we love our new worktop. They were great value and provided excellent service from start to finish."
"Still looks as good as the day it was installed. Despite heavy usage, no stains, no chips no marks not even round the sink cutout."
"The Pretoria White is a beautiful natural white with grey markings running through it and with aubergine flecks Incredible material, giving us everything we wanted."
"We are delighted with our Balmoral red granite work top it really gives our kitchen the wow factor."
"We are absolutely delighted with the quality of the stone and it has been well admired by all."
Cons:
"About a week later a crack appeared in another part of the granite."
"The piece of granite is beautiful, however the finish round the sink was not good, as you can imagine not impressed considering the price."
"When they came out to replace with the new piece of granite it had a 50cm black vein running through it."
"While removing old worktops and taking sinks out to install new worktop damaged sink in utility room beyond repair thus forced to use old sink to be replaced in kitchen in its place!"
"The worktops themselves look great and are better than we had previously but on closer inspection thanks to the builders experience he noticed them slightly uneven at the joins which are wide and noticeably siliconed."
"After our Caesarstone worktops were installed we were unhappy with the pattern on our breakfast bar and splashback."
"There are a couple of issues with the upstands which has meant the job is less than perfect."
Value for Money
Pros:
"Great selection at good prices."
"If you are looking for granite worktops don't waist your time going to anyone else. Granite Masters were friendly, super fast and supply a quality product at a good price."
"Beautiful worktops for a great price!"
"Many thanks to Glasgow Granite Masters for their help and assistance on supplying and fitting my granite worktops. I had shopped around for the best quote and received a price which was £300 cheaper than the next cheapest quote."
"Great service, great worktop all at a very good price."
"The price was also very good so competitive."
"The price we were quoted is the price we paid and a very reasonable one too."
Cons:
"Had some granite worktops fitted some weeks ago by Glasgow Granite Masters. As the customer I didn’t hear from Stuart until the night before the job to which he asked for the full amount of the balance due in cash."
"One star lost because we don't like dealing in such large sums of cash (req'd to be handed to installer on fitting day)."
"At the point of writing this review I’ve have asked 3 times for a receipt and my guarantee to which three times I’ve been told it’s in the mail “first class” still no sign and I can’t see it coming anytime soon."
"For a cost closer to £4000, finish and care of installation could have been so much better."
"We were informed a day after templating that our worktop was going to delayed for at least 4 weeks because the quartz still needed to be imported from Italy."
"Whilst granite is beautiful and workmanship was good the granite was fitted several days after the original timescale provided to us."
"We had visited and contacted them on quite a few occasions before our renovation started... HOWEVER... we received a call to say the Calacatta gold quartz worktops we had ordered were not available."
Installation Service
Pros:
"The guys who came to install the worktop did so in a very professional manner, resulting in an excellent finish."
"Stevie, his team of surveyors and fitters were all excellent."
"Glasgow granite masters fitted my kitchen granite worktop to a very high standard."
"The templaters and installers did an excellent job, and we are very pleased with the final result, which has transformed the look and utility of our kitchen."
"The fitters did a fantastic job in fitting the worktops with the minimum of fuss and mess."
"The team who fitted the worktop were brilliant, very efficient and tidy."
"The installation was efficient and hassle-free - leaving the house with no mess either."
Cons:
"There was a problem with the company's van which held the fitting up."
"Also all cutting of worktops appeared to be done in back of van and on driveway/street thus creating quite a bit of mess."
"While I got wet trying to tighten pipes and stop leak he sat in van and had a cigarette."
"The only thing is that they were supposed to take away the old worktops which they forgot to do."
"Only criticism is I pointed out a slight flaw at the time and was told it was meant to be like this."
"Installation from Granite masters was 1st class however the sub contractor used for the plumbing work was not up to standard."
"Asked to polish a large marble bowl... they refused to do the job because it would be too much hassle for them."