Clan Gordon Letting Agents Reviews Summary

Customer Service

Pros:

• "Everybody that I have dealt with from the team, Jonathan, Gillian, Natalie, Charlotte, Mike, and Jen have been professional, knowledgeable, and friendly."
• "The team were all very friendly and would always respond to emails/calls and often went above and beyond to help."
• "They're very helpful and responsive, easy to communicate and friendly."
• "Immediate response to any queries - with solutions and advice."
• "Very professional and always very quick to respond to any enquiry we had."
• "All the team was helpful and very kind. Letting me know at every moment the progress of the application, sorting out everything for me."
• "Every single staff member I've spoken to (via phone, email or in person) has been incredibly helpful, efficient and friendly."

Cons:

• "Never rent a property with this company unless you like to argue and can afford to not get your deposit!!!!"
• "Got a big dent in the deposit from these folk... They just stopped responding."
• "An absolutely terrible letting agency which suffers from a lack of coherency in their office and is infested with incompetent staff members throughout."
• "However, on the day in which the viewing was supposedly taking place, no one showed up at the agreed location wasting my time and not warning me of any appointment alterations/cancellations."
• "All they do is make sure the rent gets paid. Useless."
• "Go to a backpackers or be homeless just don't go there."
• "I have experienced nothing but carelessness and a lack of professionalism from this agency."

Property Management

Pros:

• "Clan Gordon's service is extremely professional. They go the extra mile on property management ensuring that all regulations are adhered to."
• "Whenever there was an issue, Mike would send out a contractor as soon as possible to attend which was ideal!"
• "We have always been impressed with their professional and ethical service, most importantly their responsible management of our valued tenants."
• "Their professionalism is on the highest level!"
• "They provide a professional and helpful service and are always quick to respond to any queries we have."
• "They've ensured all the necessary compliance and paperwork is always in place, arranged any repairs or renovations, and vetted prospective tenants on our behalf."
• "They provide an incredibly professional service and they are an incredibly friendly team."

Cons:

• "The only feedback I would give Clan Gordon to help a smoother move in process is to give tenants 2 sets of keys when moving into a new property."
• "To be honest there were few issues during my check-in because of staff unavailability during New year holidays."
• "They managed the flat above me and they let their tenants put the music on all day and do nothing about it."
• "They let their tenants do whatever they want and annoy their neighbours."
• "There is water escape from their flat and they do nothing about it."
• "If you did DIY behind their back i.e. put up a light bulb it was seen as you were hiding something and you may disguised an issue therefore they interrogated you."
• "The rest didn't care and it was evident that the tenant is not a person living in a home, yet nothing but a number which provides income for their business."

Tenant Experience

Pros:

• "From the start my experience with Clan Gordon has been very professional and entirely stress free."
• "Excellent service when the boiler broke down in my rental flat."
• "Great service throughout the entire process of viewing, applying for property and moving in."
• "We hope to have many happy years renting for you! Highly recommend!"
• "I would recommend Clan Gordon to anyone - without a doubt the best Letting Agent in Edinburgh."
• "As an expat newly arrived, 100% recommend their service!"
• "We’ve had support from Clan Gordon throughout the application process, especially from Hannah Doig, who was incredibly helpful."

Cons:

• "I'm sad to be leaving, but I'm taking some great memories of working with a fantastic group of people with me."
• "I do not recommend this agency to anyone looking for a reliable and professional service, thanks to them I still don't have a flat to live in and was left without answers."
• "Unfortunately, I learnt the hard way."
• "When my partner and I moved into our home in July, we found that the shower ran cold after about 5 minutes."
• "Only negative I can recall was not getting full deposit returned at the end of the lease."
• "Most agents did not bother with me, ranging from simply rude to just totally unprofessional."
• "I would obviously not recommend this miserable, substandard and amoral operation that is called Clan Gordon."