CJ Hole Westbury On Trym Lettings & Estate Agents Reviews Summary

Professionalism

Pros:

• "Very professional and efficient service from Laura and Naomi."
• "Lorraine from the Westbury-on-Trym branch provided excellent professionalism and support to us in reaching exchange and completion in our house sale."
• "The team here are very professional and genuinely personable too, they kept me informed during every step of the process of selling my house, and gave me excellent recommendations."
• "George Mawer, Kate Cullen and the whole team of consummate professionals at C.J. Hole did an outstanding job of selling my house quickly and without any problems."
• "Cleo acted in a very professional and friendly manner and clearly explained every stage of the process to me."
• "CJ Hole marketed my house in a very professional way and were responsive to potential buyers."
• "Very professional service. Friendly staff."

Cons:

• "It felt like because I only had a flat to sell, I was fobbed off with the most junior estate agents, who didn’t really know what they were doing."
• "Once the property was listed however, I rarely spoke to George and was now expected to deal with very junior estate agents, who didn’t have the maturity, social skills or listening skills to sell a property nor communicate with sellers and buyers."
• "From the start huge mistakes were made. Firstly, the wrong description was listed against my property."

Communication

Pros:

• "I can highly recommend their sales progressor Lorraine for her sympathetic ear and tenacious efforts to make sure things stayed on track."
• "The incredibly informative communication from George & Lorraine and their colleagues keeping me in the loop, helped me through."
• "Their communication has been good and from start to finish I felt they were looking after our interests."
• "Lorraine in particular was great in communication and flexible at times negotiating with the vendor, sorting out complexities in the process."
• "Communication throughout the whole process was excellent and timely, just what you want."
• "Their Sales Progress team were excellent, keeping in touch regularly on a weekly basis to keep me well informed and not needing to chase things up."
• "I was always able to contact her on the phone or she emailed back very promptly."

Cons:

• "When I brought these mistakes to George’s attention, it was put down to human error."
• "The house didn’t sell as quickly as we had all hoped which I would put down to the market rather than the estate agent - around this time it felt like we had to make a lot of contact to get a response and there was not as good communication as we would have liked."
• "They were telling potential buyers during viewings that I didn’t have a chain and was moving in with a boyfriend. This wasn’t true."

Customer Service

Pros:

• "CJ Hole provided a great service from viewing, handling my offer and assisting in the conveyancing process."
• "As first time buyers the process of purchasing a property can be a minefield. However the service we received from CJHole was 5star."
• "We found them to be very friendly, helpful, responsive, and reliable."
• "I would wholeheartedly recommend C.J.Hole without any hesitation."
• "CJ Hole have been amazing at helping us to buy our first home! We couldn’t be happier."
• "A particular big thank you to Cleo, who was absolutely fantastic and efficient."
• "Thank you for the excellent customer service!"

Cons:

• "I’m not going to lie, the whole experience of selling my leasehold flat was more stressful and delayed than I could have ever imagined."
• "No apology or compassion instead met with coldness and ultimately kicked to the curb to start again."
• "Ruthless company with employees to match - please do you research!!"

Recommendation

Pros:

• "I have been using CJ Hole Westbury for the management of my rental property for the past 6 months, and they have been nothing but great."
• "I would choose them again."
• "Highly recommend this branch and wouldn't hesitate to use them again."
• "Having used CJ Hole for my last house sale, they are the only agent I would use in Westbury on Trym - I’d highly recommend CJ Hole who did a fantastic job from start to finish on my recent sale."
• "Very grateful to all involved and recommend C J Hole, Westbury on Trym, unreservedly."
• "I would definitely recommend CJ Hole Westbury-on-Trym."
• "Would definitely recommend using C J hole."

Cons:

• "6 months of lies and false information since we made our offer we ultimately ended up pulling out of the purchase."
• "I am a first time buyer who lost (I actually call it robbed) of over a £1500 due the incompetence, unprofessionalism and bare face lies of this company (and the vendor) on a house that was no where near ready to sell."
• "Would never, ever use or recommend this branch to anyone buying/selling."

Efficiency

Pros:

• "I am very satisfied for their management and communication. Highly recommend."
• "Many thanks for a job well done."
• "This is my 3rd experience with CJ Hole and it's been fantastic again."
• "I am immensely grateful for CJ Hole Westbury On Trym branch's exceptional service during our house purchase."
• "From the very start of our journey with c j hole, everything was taken care of, the process was so straightforward and we were kept updated with everything that was going on, extremely professional team, and such a friendly team."
• "Their attention to detail was exemplary in arranging and reporting on viewings."
• "Great service from the New Business Lettings Manager Laura who gave great advice and let my property on the first viewing."

Cons:

• "I was rang to say I had had an offer on my property, only to realise 10 minutes into the conversation he had rang the wrong person and the offer wasn’t even on my property."
• "I didn’t feel any of my concerns were taken seriously or properly addressed. I therefore made the decision to take my property off the market with CJ Hole and list with a different estate agents."