Currys Reviews Summary

Customer Service

Pros:

• "Fantastic staff not in your face but very polite and knowledgeable."
• "Naz was great in helping me organize a return for a TV that didn’t fit my stand, and answered all the questions I had about other similar products."
• "Went here a few days ago to buy a laptop... The guy who served us was called Anthony. Was very helpful, polite. Very good at his job."
• "Excellent customer service!!!! the guys really know their stuff and were very helpful."
• "As a customer who recently received assistance from representative Jawad, my experience was nothing short of exceptional."
• "Fantastic service from all staff members, particularly Ruben and Noura, who really took their time to help me find the right product."
• "Gerald at Carphone Warehouse, thank you. I was replacing a mobile I'd had for 4 years and Gerald was the most helpful, knowledgeable, considerate and friendly member of staff imaginable."
• "Had a really great experience here. Was buying a TV for the first time and Zed, one of the staff members, was incredibly knowledgeable and helped me work out exactly what I needed."

Cons:

• "Thought I was the only one who had a bad experience... Staff here are not helpful, no customer service."
• "Bought an Apple MBP and Beat Wireless earphones at this branch... Both purchase experiences weren’t great. The lack of knowledge of stock availability and processing my payment were shockingly bad."
• "Disappointing. The staff left my bank card and driving license on the table visible, while other customers presented around the table."
• "Needed micro SD cards... Had to wait a bit for help to get the product off the shelf as most items have security locks on them."
• "Went one day and asked for GPUs and other PC parts, said they were out of stock, went one week later and still were out of stock."
• "Went in to buy a new laptop and external keyboard. Lots of staff but all ignored me."
• "Don't usually post reviews of retail stores but shout out to Manny and his team for outstanding customer service."
• "Worst retail experience I’ve had for quite a while... Waited for quite half an hour upstairs to be served."

Product Availability and Stock

Pros:

• "My Bose headphones were bought here for the same discounted price as I saw on Amazon, so, a great deal."
• "All kinds of electronics appliances and devices are available here (good stock), a lot of display in case one wants to see the real deal."
• "Currys on Oxford Street is a tech enthusiast's dream. Hosting a vast array of electronic goods from home appliances to the latest laptops."
• "Staff were pleasant, when I managed to speak to someone. But didn't have item I wanted in stock."
• "They have got a good collection of Gaming chairs and laptops. I got my Razer Iskur X chair at a discounted price of 249£ excluding delivery."
• "Service really needs to be improved. Staff are bored and not interested in helping. Some key products - went in looking for Sony MX4 headphones (not there)."
• "I have to give a high score to reward the staff for their patience in handling my unusual and time- consuming method. Currys PC World has a good range of gadgets and home appliances, with regular bargain deals."
• "This branch of Currys PC World has a decent range of laptops, phones, electronic equipment and accessories."

Cons:

• "I bought a headphone of skull candy one of the most expensive brand… quality 0 after I plug off the cable come off damage and faulty."
• "Lack of knowledgeable staff. Redirecting me in different location to find my product. Didn't even have it in stock."
• "I visited this Currys today because they had a huge display of Oculus Quest 2, which a lot of boxes on display... They did not have any Oculus Quest 2 in stock."
• "The product range is immense, covering every category from home entertainment systems to kitchen appliances."
• "What is on the website and in-store are different. I came to buy steam iron Murphy Richards and the staff has no idea if they have it."
• "I went to Currys on Oxford Street on Oct 12 to get a 55” telly and Man was incredibly helpful... Would definitely re-visit the store should I look for other electronic appliances next time."
• "Good store to buy some premium quality electronics and accessories, though all the times I visited, what I wanted was never available, they had to place an order for it and deliver to my place the next day."
• "Tried to buy a Lipton and they say thet thay don't have there and we order online."