Absolutely Animals Reviews Summary

Staff and Service Quality

Pros:

• "Christine is extremely knowledgeable and is happy to share her wealth of knowledge."
• "Professional, calm and friendly."
• "The staff are so friendly and helpful and offer a lot of very high quality services."
• "Super friendly & helpful team, lovely clean premises and above all my dog looked great."
• "The whole team have a wealth of knowledge, compassion for the animals and professional approach."
• "The staff are knowledgeable and so caring."
• "The team at Absolutely Animals was caring and friendly and did the job professionally."

Cons:

• "Rude owner. Didn't know what he was booked in for and complained about how busy they were."
• "I arrived about 40 minutes early but they refused to take my dog in."
• "Awful awful customer service"
• "But today I was made feel as if I was just making things up, denying what I was saying and repeating herself not matter how much I tried to explain to her what I was told by a member of the team, she didn’t seem to care."
• "An unhinged Natalie approached Tucker with a large pair of scissors and grabbed his head to cut his hair on his ears."
• "Your second response to my review clearly displays the level of unproffessionalism that i was reviewing in the first place, thank you for proving my point."
• "Not only have they lied to me about what happened during the grooming, THEY HAVE HURT MY CAT and damaged his claws."

Grooming Skills and Results

Pros:

• "You really can teach an old dog new tricks!"
• "Our 4 poodles always come away looking absolutely amazing :D"
• "The cut and trim is perfect, really fantastic work."
• "He came out looking like the most elegant member of the Drones Club."
• "The quality of the groom was excellent and they made sure to pay great attention to the right places."
• "She always comes out looking beautiful."
• "Bubbles is our toy poodle her wooly coat gets very matted easy and these guys never suggest to shave it off but dives into the challenge to brush the matted coat out they are No1 and so happy i found them."

Cons:

• "The cut was very sloppy and did not look professional (one ear length shorter than the other, shears)."
• "Instead we were charged £135 and were left with a rather unsatisfied result."
• "Our Portuguese Water Dog went in for 'a trim on the top of his head and around the eyes and bottom' and came home having been trimmed over his whole body."
• "Took my puppy Tucker in recently and upon collecting him noticed straight away that his claws had not been cut."
• "I took my cat here last week for a de-matting of his chest and everything seemed fine until I got him home."
• "When we got home I let him out of the carrier and he laid on the floor, As he rolled over I could see BLOOD on both of his back paws."
• "The price quoted was far more than my usual groomer, but i agreed to it. The grooming was great, but the price extortionate."

Customer Experience and Care

Pros:

• "Thank you Cristina & Kay xx"
• "I am delighted with the competent and considerate treatment he received."
• "All the staff are really kind, always give me feedback on how he was during the session, and I'm always happy with the quality of the groom."
• "They also care about the dog wellbeing and are keen to establish a relationship with the animal in order to make sure that they stay calm and happy during the session."
• "Highly recommend to anyone wanting to learn"
• "The teachers were patient and knowledgeable and I have left with more confidence and improved knowledge to perfect my cat grooming skills."
• "The staff were genuine and helpful, making me feel at ease as it was her first visit."

Cons:

• "I don't like to give bad reviews straight up but if you are taking your cat in I would be a little careful as I believe they will try to charge more then they should."
• "None of the said below was told to me at the time upon me asking them what had happened, and upon questioning them as to whether or not they had clipped his claws, to which they replied that they DEFINITELY had not, either way of what happened that day, they had lied to me and are therefor untrustworthy of leaving your animal alone with them."
• "They proceeded to tell me that they had noticed one of his back paw claws had split and therefor needed to be cut, this was a lie."
• "You continue to embarrass yourself and your company. 👍"
• "Told we would loose deposit as we gave less than 48hrs notice."
• "There is no excuse for flat out lying to me and please do not contact me again if you are going to offer another minor back handed apology."
• "DO NOT TAKE YOUR PETS HERE!"

Professionalism and Trust

Pros:

• "The dedicated and hugely respected team at AA’s will skilfully guide you through everything you need to know to achieve a solid foundation from which to launch your carrier in dog grooming."
• "Very good at dealing with nervous dogs and very observant of any signs of health issues that should be shown to a vet."
• "I've been taking my miniature poodle to Absolutely Animals for a few months now and I could not be happier with the service."
• "The team at Absolutely Animals handled her difficult behaviour really professionally, and managed to give her a full groom!"
• "They really did go beyond the call of duty and all at a very reasonable price."
• "The team are so lovely and take great care, they know our dogs so well now."
• "I know when i leave my cats with Kay they will be treated with love & care."

Cons:

• "Absolutely animals said to me they couldn't give him a wash because he was too nervous and due to his age that could cause issues."
• "I cant praise this place enough and it is very reasonably priced also."
• "Well.. it won't be a next time."
• "I was received with excuses and promises for the next time."
• "In past 2 visits the price was substantially more than advertised too."
• "I understand that during the grooming process they may need to trim the claws to prevent scratches, however as 'professionals' it should be done correctly and without any harm done to the animal."
• "Side note-it is laughable that they are accusing my cat of being aggressive, as when I had returned for him they told me he was one of the most friendly cats they'd groomed, lies after lies, not impressed."