Lal Qela Reviews Summary

Food Quality

Pros:

• "Food was nicely prepared and the wait time wasn't too bad."
• "Probably one of only a few places that has authentic Pakistani dishes cooked well without the fanfare."
• "Bar be que platter was good especially rice were delicious and full of flavour."
• "Chicken karahi was nice plenty of gravey made the taste brilliant."
• "Food is proper authentic Pakistani food."
• "Really delicious food all over especially mixed platter is so tasty (must try)."
• "Karahi made to perfection at my preference added a lot of spice. Fresh meat and very tasty."
• "The food was delightful the waiter with the goatee was amazing and the service was unmatched."

Cons:

• "Food was alright nothing special but that's my opinion everyone's taste buds are different."
• "Yellow daal was good but garlic tarka was too strong, you can use Jeera for tarka as well."
• "Been there few times times it was good food good service.but recently its gone downhill."
• "We ordered fresh lamb karahi, kebabs, meat biryani and grilled fish. We all got sick within 2 hours."
• "I ordered keema balti but they couldn’t be bothered to cook it, ordered Nan they served roti?"
• "The shop looked lovely however food was not great. The mix grill was burnt and the lamp chops were not fully cooked."
• "I went with my mates and I had the worst food of my life no taste sheikh kebab were burnt and chicken tikka was under cook."
• "I ordered chicken and lamb karahi, mix grill and a tarka daal. Lamb karahi, and tarka daal were so bad they were inedible."

Service and Staff

Pros:

• "Staff were very friendly."
• "Surroundings are warm and inviting, and the service is always good."
• "Naan bread is always crispy and staff are always welcoming."
• "One to one personal service with a smile."
• "Also Mr. Jamil was so kind and gave us 5 Star service."
• "Staff where very nice checking if everything was ok."
• "Amazing service, very attentive staff.. customers service was on point."
• "Today me and my family came first time in this restaurant it's environment is very nice and staff are very cooperative specifically syed jamail shah sab."

Cons:

• "Service was not organised, they were not very busy only half of the tables were occupied but staff was confused."
• "A male waiter took our order had face shield on wasn't a happy man either, very serious when he took our order, overall staff didn't have courtesy or professionalism."
• "Service was poor took 40 minutes for starter to arrive after ordering and then half hour for main course which was luke warm, lamb chops was cold not very attentive staff."
• "Went with family for iftari. Food was 10/10 Service was 10/10 Staff jameel was very helpful and so was other members of staff..can't remember their names."
• "The food was nice we ordered mix platters and the fish was also nicely cooked with masala. The karahi were good taste we advised them the way we wanted in. Seating is good only one thing needs improvement there tidiness."
• "Ridiculously slow service. It took 50 minutes to get our food. Chicken bhuna which basically chicken breast pieces swimming in water."
• "Service was good, chicken Karai was perfect fresh just like homemade, byriani was decent, chicken steak wasn't large portion it was like two small kebabs which was disappointing because it was tasty but don't think it suffices the price paid for it overall food quality was fresh will be returning again."
• "It's meant to be quantity over quality for the price your paying. Poor customer service. Poor food it's portion sizes doesn't make up for the taste. The waiters are rude. And the curry came out old it wasn't fresh."

Ambience and Atmosphere

Pros:

• "Atmosphere was lovely and calm."
• "Beautiful and great atmosphere."
• "The ambience of the place was warm welcoming and in guidelines of covid excellently spaced out, children friendly and staff paid attention to kids needs too."
• "Spacious restaurant with a variety of dishes and desserts. Lovely decor, seating and atmosphere."
• "The best Pakistani restaurant I've ever been to. Lovely food and atmosphere."
• "Great food, great prices."
• "Good ambience with adequate lightning,courteous staff and aromatic food."
• "Nice place to go with family food is nice but over priced and when they are busy service is really bad once I had to wait for over an hour for food in the end we were served with burnt lamb chops uncooked chicken tika and on top of that they wouldn't compensate only offered apology but that's not the case all the time sometimes you can really have a great food so it has its good and bad days."

Cons:

• "Ambience and sitting arrangement was good for groups and families, parking on the road is bit tricky and you're lucky if you found one."
• "The food was nice snd also a good place for family. The food in spice in average so all can eat. My only let down was the chilli sauce. I think it could taste better and have a bit more spice."
• "I went with my mates and I had the worst food of my life no taste sheikh kebab were burnt and chicken tikka was under cook main course was keema with lots of oil and no taste and chicken kariahi with no masla and service was hope less we left all the food didn't eat pIad the bill I will never go there again."
• "Food was acceptable. Place could do with a face lift and maybe a few smiles on the staffs face wouldn't hurt."
• "This is the worst place ever eaten at, my nan could cook a steak in the mircrowave better, my food was more dusty than my attic, i could see raw meat everywhere, tasted like i was eating cardboard tescos meal deals are better, the chicken was running off the plate thats how raw it was."
• "Went on xmas day, the service was extremely slow, can understand as they were quite busy. The staff are kind. The food was average. Parking is difficult to find on the road."
• "quality time spend yesterday evening…very nice atmosphere…very nice food and especially staff were very kind and respectfull…all food was very tasty including charsi tikka,chicken platter and specially kadhai is highly recomended🥰"
• "We went as a group of 11 people, 7 of which were kids. Family and friends. This was after seeing other reviews where people have complained of slow service. The reason for this laid back/relaxed approach is because unlike other restaurants LAL QELA prides itself on food which is cooked fresh."