Harley Therapy - Psychotherapy & Counselling Reviews Summary

Therapist Interaction

Pros:

• "Ahi was super understanding and listened patiently to my husband and I then formed questions about the situation."
• "She was very good at listening in a supportive way, helping me process past traumas mainly using EMDR and guiding me to think about how I wanted to move forward."
• "Stefan created a a safe platform to be able to speak through and reflect on issues both individually and as a couple."
• "She has been very helpful, very empathetic and I felt completely safe and listened in a non-judgemental environment."
• "Ahi is kind, engaging, and very insightful."
• "She is a wonderful therapist who gently helps you look inwards in a meditative and reflective way."
• "She helped me through a tough time in my life by bringing to light the cause of my anxiety and depression, explaining why such feelings occur and teaching me how to deal with them."

Cons:

• "Although she wasn't able to help me fully resolve my issue, she showed a great understanding and professionalism during all of our sessions."
• "Given the significant money and effort that went into this, I was disappointed by the lack of progress made."
• "I was disappointed by the lack of progress made or insight gained and felt my therapist wasn't really on the ball in terms of direction, support, and understanding."
• "The clinic itself did not take on board our grievances and did not even investigate the matter, referring me instead to the BACP."
• "They weren't empathetic and I could definitely sense some prejudice."
• "Therapist cancelled appointment 20 minutes before start time, by email, so that I didn’t see it until nobody answered the door."
• "The therapist (Dr Peter Slater) discharged my adolescent family member by email, without giving a proper detailed assessment and used inappropriate and insensitive language that lacked empathy."

Therapy Effectiveness

Pros:

• "The journey I've taken has led me to a place of much deeper understanding about myself, my relationships, and how to take responsibility within many aspects of my life."
• "You have helped me and equipped me with the tools to embrace life, realize my potential and deal with life in a whole new attitude – inspite of the inevitable turbulence here and there!"
• "I have had a great deal of anxiety when I first started my sessions and now I’m far better in my mental health."
• "Going to Harley Therapy changed my life more than anything else I have ever done."
• "I'm enjoying life and feeling very positive about the future. Problems are no longer overwhelming me and sending me into panic."
• "I have come out the other side of a nasty divorce smiling and that is all thanks to Michelle."
• "After only a short course of sessions, I began to feel interested and curious about my experiences in life that were shaping who I had become."

Cons:

• "Harley st clearly rely on their reputation rather than good clinicians."
• "Had I the choice again I would not look to this company for help, in which context the 'service guarantee' (which was not discussed as an option during my treatment) is worthless."
• "The efficiency of their work is quite worrying. I was hastily dismissed after 15 minutes."
• "The fact that a person wants to see a therapist in the first place indicates you’re not in a great place anyway, this has impacted negatively on my state of mind and you should be ashamed."
• "It is horrific that this company works with vulnerable people. Avoid at all costs."
• "Total scam. Paid 400 quid for an Eastern European woman to just sit there and listen and not give any advice what so ever."
• "I feel absolutely finished thanks to you."

Administration and Support

Pros:

• "They were responsive when emailing back."
• "It was easy to change appointments and I never had an issue with booking."
• "The staff are welcoming, it is a nice environment and I think the people genuinely care here."
• "Admin staff were incredibly helpful and communicated well with me about all of my appointments."
• "The administration team at Harley Therapy are efficient when responding to any queries."
• "The booking system was very simple, they send reminders with ample time before appointments."
• "The staff at Harley Therapy were also really professional, they kept me up to date at all times and were quick to respond to my emails."

Cons:

• "Update: just get a text, at 7.35pm to advise me that my 5pm appt today is cancelled!!!"
• "I called twice more later that evening and both times the girl pretended not to hear me and hung up."
• "Called the office and the girl was extremely unsympathetic and told me that Sophie-Claire was unavailable."
• "Dr Sheri Jacobson makes up clinical disorders that don't exist just for people of colour."
• "This supposedly renowned psychiatrist managed to confuse ADHD and rejection sensitivity and emotional dysphoria for narcissism."
• "They also started me on amphetamines for my ADHD 'tendencies' and didn't do any ecg or cardiovascular examination as recommended by NICE."
• "The ADHD assessment alone costed me over £2000... instead of being offered actual understanding and help, I was interrogated by my doctor."

Financial Considerations

Pros:

• "Yes, it's on the pricier side of things. But the value you get back in life makes it well worth the cost."
• "Worth every penny! Thanks so much."
• "It has been worth every penny."
• "Life changing. Pretty expensive but in my opinion totally worth it."
• "Amazing service from the support staff to the Psychiatrists. Worth every penny."
• "I would highly recommend them."
• "Thank you for all your help we cannot recommend you enough."

Cons:

• "Given the significant money and effort that went into this, I was disappointed by the lack of progress made."
• "I only got half my money back, so spent hundreds of pounds to be insulted and obsess and get upset about it for months."
• "The ADHD assessment alone costed me over £2000... No advice or no coping strategies were given to me."
• "Bad value for money."
• "Although the issue I had with was their cancellation policy, I’m just confused how as a therapy place they wouldn’t be understanding or considerate about emergencies or illnesses people may have."
• "They took my card details and used them without my permission."
• "Total scam. Paid 400 quid for an Eastern European woman to just sit there and listen and not give any advice what so ever."