McDonald's Reviews Summary

Staff and Service

Pros:

• "People who work here are excellent especially Kayleigh and Will."
• "The manager has nailed it here."
• "The bloke who took my order was fantastic providing a service with a smile."
• "The staff were very friendly and helpful."
• "Staff couldn't do enough to help."
• "Can I just say there is a young lad called Joe, working lunchtime today 25/8/23... He really cheered her up."
• "The customer service is really good in this McDonald's, probably the best I've seen in a McDonald's."

Cons:

• "Staff seem stressed and again Uber eats is wrecking the place hope it’s worth it."
• "Over 20 minute wait for food... Food ok when it came, fries a bit cold."
• "Never been to a more disorganised restaurant filled with a bunch of mongs without a brain cell between them."
• "Some staff have no interest in their job in this place in Cannock by New Life."
• "The staff were being lazy and couldn’t be bothered to do there job place needs shutting down."
• "Staff are rude, orders are usually wrong."
• "Plenty of staff behind counter but not interested in serving people in the que too busy talking between themselves."

Food Quality

Pros:

• "This is now my go to McDonald's as the chips are piping hot and the burgers taste fresh and piping hot."
• "The fries were the hottest I’ve ever had them."
• "Spotless, friendly, excellent service, great food, the rarity of clean toilet facilities."
• "The only mcds we use in the area. Always perfect food and drinks every time."
• "The burgers taste fresh and piping hot and actually look like the adverts which must be a first."
• "Decent food always comes out hot."
• "All food correct (8 of us), and looked like the pictured too!"

Cons:

• "I waited for 35 minutes and the food wasn't very warm either."
• "This has got to be the worst McDonalds restaurant out there."
• "Since last refurb it has become obvious they don't want people to eat in or even collect."
• "Waited 30 mins for 4 mcflurries, had to go in to get them in the end, 2 wernt even ice-cream any more."
• "Bloody DISGUSTING! APPLE PIE HAD A BITE OUT OF IT!!!"
• "Avoid this McDonalds unless you want a long wait for cold food."
• "The chicken selects seemed like they were cooked yesterday and had been kept warm in the sun all day."

Order Accuracy and Wait Time

Pros:

• "We had to wait for our meal no more than 5mins and when our meal came it was piping hot."
• "Really good service, by far the fastest service I have received from a fast food chain in a very long time."
• "Used click and collect here for the first time. So easy to do from the safety of your car."
• "Good customer service. Was met at the doors by a staff member who advised was better to wait in drive though queue as would be much quicker than in the restaurant which would be 30 mins due to Just eat and deliveroo orders."
• "Went through the drive through the other day with my mom and was on window one and some absolute gem called “abz” I think was her name tag was unbelievably joyful, got us through payment at a ridiculously fast speed and kept a smile on her face the whole time!!"
• "This is usually the best one in cannock for fresh food, especially at night."
• "Not bad, they certainly get the cars through quick."

Cons:

• "Used the drive through once and they brought out the wrong food."
• "Every time we order from just eat items are missing."
• "Must be the slowest serving McDonald's in the country."
• "When we were waiting another customers order was missing 20 nuggets."
• "My visit today was an experience... Shockingly, the meal in my bag had only half the fries, and there was a bite or two out of the 'stack'."
• "Ordered on Uber eats... The driver arrives with a cold Burger and old soggy chips."
• "Bought take away meals for 5 people. Drove home to find one of the meals missing."