André Pierre Reviews Summary

Stylist Expertise and Service Quality

Pros:

• "Their team knowledge, expertise and service is 100%."
• "I'm so grateful to have connected with Andre, and highly recommend him for anyone looking for a top-notch stylist."
• "Tasha did a brilliant job with my (very thick!) 4C hair, and gave me a lovely treatment, trim and blow dry."
• "I have had my hair relaxed several times by Andre and every time I am very pleased with the results."
• "Andre, Tash and the team never fail to treat, cut and style my hair to perfection."
• "Andre gave a great cut and style with optimal after-care tips and techniques."
• "Really pleased with my curly cut, it’s so difficult to find hairdressers that know 3b curls and André did an amazing job at shaping it."

Cons:

• "The only tiny thing I'd say is, as my hair is so fragile, the brushing was a little too much for it and could have been a little more gentle."
• "Tash is also good but once gave me heat damage and I never complained."

Customer Service and Salon Atmosphere

Pros:

• "Fantastic service from the moment you step through the door."
• "The team are so friendly and professional, they answered all of my questions and made sure to check how i was doing throughout the procedure."
• "Professionalism is second to none. These guys know how to run a business and the real meaning of customer service."
• "Beautiful décor, extremely friendly and knowledgeable professionals."
• "The staff are always so friendly and you're not waiting all day to get your hair done."
• "The salon was very clean (including the toilets) with a high end decor."
• "The salon itself is immaculate and modern with enough space to feel comfortable and safe."

Cons:

• "I no longer go to this salon given unreasonable fees."
• "They had no care in the world for customer loyalty."

Hygiene and Safety Measures

Pros:

• "Very clean and stringent hygiene is maintained throughout your visit."
• "All the covid-19 rules and regulations were in place and implemented."
• "The salon is lovely and clean and Covid secure which puts you at total ease."
• "I was also pleased to find they were Covid Safe, with face coverings and sanitisers."
• "All Covid precautions followed, and great service."

Cons:

• No negative comments regarding hygiene and safety measures were provided.

Booking and Appointment Experience

Pros:

• "Would highly recommend booking!"
• "I already booked another appointment for next Saturday!"
• "So much so that I booked my next appointment on the spot as well as purchasing the recommended products."
• "I’ve already booked in for my next appointment."
• "My appointments always start on time and I don't have to spend the whole day in the salon."

Cons:

• "I was mortified when I received a call at 9:00am asking my whereabouts."