The Bell Reviews Summary

Atmosphere & Environment

Pros:

• "I loved the atmosphere."
• "Lovely atmosphere with incredibly friendly staff."
• "The pub is lovely inside, great atmosphere and lighting, very cosy."
• "Good atmosphere, nice seating area outside but device at the bar very slow."
• "Lovely atmosphere and the smell of mulled wine was amazing."
• "It has a nice relaxed atmosphere and is good for a quite drink or for family occasions."
• "Nice relaxing atmosphere and the smell of wood burning on the fire."

Cons:

• "Looks like this quiet place is becoming more like a sports bar... Not gd considering ember inns have got the buying power compare to the small privately owned bars near by."
• "Tables are very close to other guests so conversations may not be private."
• "It is a lovely place, generally, but seems very dark around the lower areas where there are no windows."
• "Typical pub/ diner, decor in my mind was unimaginitive."

Service & Staff

Pros:

• "We had a few waiters/waitresses across the evening, they were all great."
• "The staff were excellent and offered another meal or refund and gave me a drink."
• "Lauren and Sarah couldn't do enough for us, brilliant service."
• "All the staff were so friendly & helpful making my father's special day a day to remember."
• "Staff very attentive and efficient."
• "Staff were so attentive and food excellent."
• "The staff were welcoming and friendly. Nothing too much trouble."

Cons:

• "No apology for service. Very dismissive of our complaints."
• "The manager seemed inexperienced and incompetent and lacked any sort of empathy for the party."
• "Customer service from a barmaid was very poor/unprofessional."
• "Staff where friendly but very rude when came to serving us drinks."
• "Staff not enough of them all very busy not having time to make a customer feel valued."
• "The lady who served us could have had more of a smile on her face, as she made us feel unwelcome."
• "Service was very poor and slow."

Food Quality & Taste

Pros:

• "Had a great meal for a good price."
• "For Sunday dinners, this is the place! The food is gorgeous."
• "The chicken was very nice and juicy and the sauce complimented it well."
• "Had the Vegan Wellington tonight, all the vegetables were cooked to perfection."
• "The chicken wings was divine as we had this for starter and the main was also presented well."
• "Food was great (ribs and sticky toffee pud and custard for dessert)."
• "Food was 10/10, I really couldn’t fault it."

Cons:

• "However, we had the same meals as Friday and the portions was a lot smaller for the same price we where disappointed."
• "Enjoyed Main Meal though left peas as they were hard."
• "The steak with garlic prawn upgrade left alot to be desired."
• "Not happy took food back as bap was soggy and not crispy chicken was fatty and didn't taste right."
• "The feta in the salad didn't taste like feta."
• "Food was just terrible. They sent me dried ribs no sauce nothing had to send it back to the kitchen as order a fresh one."
• "The food was awful, overcooked and the chips were the scraps left at the end of a bag of frozen chips."

Value for Money

Pros:

• "Prices are very reasonable."
• "Had a 3 course meal (steak was lovely) for £12.75... delicious can't get a burger in the Harvester for that."
• "I was pleasantly surprised at what I felt was excellent value."
• "The price was very good as well 10/10."
• "It was definitely value for money 💰, great portions of food."
• "The food was fantastic, not to mention great value for money."
• "The meal deals was great value too we will all be eating at The Bell very soon."

Cons:

• "A little portion of mash cost over £3.00 extra(disgraceful)."
• "it was 3.10 for a small bottle of coke which seems expensive."
• "The food was decent but it was expensive for what it was, don't order the chips as a side outrageously priced."
• "Prices seen to go up every time you make a visit."
• "I had a problem, I had an offer of a free bottle of prosecco because it's my birthday however the system would not let your staff member give me the bottle because they are cheaper on a Friday, this makes no sense and I lose out because your prosecco is cheaper? Needs sorting."