Dosa Express Reviews Summary

Customer Service

Pros:

• "The customer service was great and the employees at the pani puri stall there service was excellent."
• "Really really great service, amazing food n taste."
• "Great service from Janvi and all other staff."
• "A girl who make sev puri is good service, she respect customer."
• "Thank you soo much Dhara for the excellent service."
• "It was an impeccable service and wonderful hospitality."
• "All hail to Pooja for being so kind and being very attentive."

Cons:

• "They started an argument with us in front of everyone which was embraced. And unfortunately, they forcefully charged that money."
• "Service is really bad, waiters here don't care about customers."
• "The service is terrible at this place."
• "We were made to wait for 30 minutes and still not served."
• "Very bad customer service yesterday - we found a bug in the drinking water and when showed to the staff she didn’t even apologise."
• "Totally disappointed with Services."
• "TERRIBLE CUSTOMER SERVICE- the manager who is an Indian lady was very rude"

Food Quality

Pros:

• "One of the best place for Indian vegetarian food lovers… They have all varieties of Dosa … The snacks items are delicious.. especially Dahi puri and samosa chat must try .. All other items are tasty …"
• "Everything we ordered was freshly prepared and delicious."
• "Food is so delicious and budget friendly."
• "Food is fantastic and freshly made! We have tried here couple of times both dine-in and take away where the food was almost piping hot."
• "Food was really delicious taste with great quality, everything had unique taste which we had ordered, nice and clean."
• "The food is absolutely amazing – everything we tasted melted in other mouths. Absolutely the best meal we had while in Dosa Express Restaurant Highly recommend!"
• "Delicious dosa and chutney. Amazing value for money."

Cons:

• "Don’t go portion are gone small and raw paratha they served when complained manager was arguing then listening."
• "Crispy sweet corn was not tasty and Masala dosa was blend."
• "The garlic dosa had literal raw garlic on a dosa."
• "Most of the cauliflower was raw."
• "The parata set thali was so so: the parata with the generous filling were far too thick so they ended not being cooked thoroughly especially on the edges."
• "Dosa filling was not mixed properly and was too spicy at one end and just boiled potatoes on the other end."
• "The mysore masala dosa was not good at all: far too much filling and loads of raw onion and raw peppers."

Hygiene

Pros:

• "The place was clean. Even the rest room was clean and large. A very thoughtful hand wash was available a norm for South Indian restaurant."
• "The quality of food is really nice. And they take care about good hygiene."
• "The tables are cleaned in a timely fashion after the customers leave."

Cons:

• "Hygiene of the restaurant is poor."
• "Cutlery and tables were dirty."
• "You won't believe that the washroom was so dirty and had a very bad smell."
• "The table where I was served was not very clean."
• "The seating space is very cluttered and washrooms stink."
• "The restaurant lacks cleanliness and hygiene."
• "Very dirty place."

Value for Money

Pros:

• "The prices are so very economical and I can’t believe that offer such delicious food for those prices."
• "Priced appropriate without burning your pocket."
• "The prices are also very low."
• "So reasonably priced!"
• "It's good value for money although like everything it's no longer one of the cheapest places to get dosas etc."
• "Food is really tasty and good value."
• "Quality of food is excellent and priced appropriate without burning your pocket."

Cons:

• "Even if you’re spending £1, you’ll feel cheated if you care about food and service."
• "The portions change and become smaller the next time you go."
• "After spending tons of money on their food we are still coming home hungry then we have to make food at home."
• "Not worthy for 70 pounds cost."
• "Cheap prices does not mean it’s going to be best food you’ve ever tasted."
• "Food was cold."
• "The food is neither appealing to eyes nor tasty."

Service Efficiency

Pros:

• "The service has improved since I was last here and the food only took 10mins to arrive."
• "Could not fault the service we received here. Even at a very busy time they managed to get us seated earlier than expected and same goes with the food, very quick service."
• "And the service is pretty quick once an order is placed."

Cons:

• "Service was really disappointing."
• "Some of the customers were happy and some were not because delay in food coming to the table."
• "However, be prepared for a bustling environment and a bit of a wait, as the service can be slow."
• "Decent food but possibly the worst service in London, be prepared to wait over 2 hours for your meal."
• "Service is a bit slow."
• "Very disappointed with the service waited for 1 hour for the starters."
• "I am really, really disappointed as we had to wait over 45 mins and still not get any food."