CRGH Great Portland Street Reviews Summary

Staff and Service Quality

Pros:

• "Everyone worked seamlessly to monitor my progress and tailor my treatment to exactly how my body was responding and what I needed personally."
• "Mr. Serhal’s calm and friendly manner puts you at ease and his knowledge and experience in the field is profound."
• "All questions were answered promptly and we felt reassured we were in good hands."
• "Her knowledge and care was invaluable, she made sure we understood each stage of the process."
• "They offered an outstanding level of care and efficiency."
• "The nurses, sonographers, doctors, admin are all genuinely interested!"
• "The staff were lovely at every stage and wait times were low; it was rare that they were running late."

Cons:

• "They were constantly making mistakes and never apologised or took accountability."
• "Our consultant had no interest in doing what was best for us."
• "The consultant we saw at CRGH misread some of our notes and gave us incorrect advice."
• "We must say that we found the finance team to have a very aggressive attitude."
• "The billing team was disorganised and at times unprofessional."
• "However, the staff were pretty rude, especially the finance team."
• "The doctors don't have time to guide / advise you and you really feel like just a number."

Treatment and Care

Pros:

• "Dr Seshadri, gave extremely thorough and reasoned advice backed up by recent academic studies that made us fully informed about our medical situation."
• "Mr Theodorou is a fantastic clinician. He is patient, kind and empathetic and he listens."
• "After 2 failed retrievals at clinics elsewhere, I had a successful retrieval, implant and I'm now holding my 2 month old."
• "Another fantastic part of the service is the counselling offered - Carmel, our counsellor, was wonderful."
• "I am now 4 months pregnant with a healthy baby boy, and I am incredibly grateful for the care and support I received from Dr Seshadri and the team at CRGH."
• "Dr Seshadri was able to suggest further tests and things to try in terms of diet, supplements and medication."
• "Dr Saab is very thorough and caring, being honest and supportive as we went through each cycle."

Cons:

• "We did 2 cycles with own eggs and no embryo."
• "Also, the Canterbury branch needs to be able to dispense medication - I encountered a few problems with incorrect prescriptions being emailed from London to my local pharmacy."
• "Unfortunately, as other reviews note, you also have the feeling that the clinic is ready to make money from you at each possible opportunity."
• "On PDG, they are particularly bad, they don't tell patients that there is decreased pregnancy rates with PGD especially with age and people may actually be better off trying naturally."
• "Charged me for procedures I did not have."
• "The consultant also claimed to be a specialist in low AMH levels and follicle count but the advice we were given was substandard."
• "You never know who you are meant to talk to to get information."

Financial Transparency and Billing

Pros:

• "Phone calls were always answered, or responded to within the hour."
• "Check *ALL* quotes, prices and bills."
• "Buy your medication at ASDA as they provide the same at a much lower price without marking up (we saved £450)."

Cons:

• "The finance department at CRGH are unprofessional, dishonest and incompetent."
• "Finance team chased aggressively for £265.00 and then increased amount to approximately £4,500.00 trying to justify treatment was not paid."
• "Regularly and aggressively harassed me for payments I had already made."
• "Legal proceedings against clinic has commenced."
• "Overcharged me many times (this was normal practice)."
• "Harassment of invoice for payment which is not owed."
• "Quoted me the most expensive prices for tests when cheaper options were available."