Creams Cafe Marble Arch Reviews Summary

Service Quality

Pros:

• "The staff, especially Qaiss, was fantastic and friendly."
• "Abdul was very helpful too!"
• "The staff were polite and it has a nice relaxing atmosphere."
• "Their customer service was really good, I asked for extra chocolate which they gave me free of charge."
• "Great services very friendly and helpful staff .. we were served by Abdul he was so polite and helpful."

Cons:

• "The service was disappointing as they were short-staffed, and it took them 20 minutes to clean our table."
• "The customer service was poor and the cashier was highly unprofessional."
• "We were ignored first even though the cafe was completely empty. After 7 to 8 mins, we were served finally."
• "The place was extremely hot to sit inside. The guy taking orders from the counter was extremely slow."
• "Very slow customer service, they don't follow the standard."

Food Quality

Pros:

• "Fantastic place to grab some fresh gelato or a savory donut."
• "The Ferrero Rocher milkshake was fantastic, as was the strawberry and banana crepe."
• "The waffle cone disk on top has the company logo stamped on the other side."
• "Stumbled across this Cafe by accident but the kids wanted ice cream so why not. OMG the sundae was amazing."
• "Quality of the desserts is excellent however the parlour is completely mismanaged."

Cons:

• "Orders were slow, and the ice cream and crepes were not great."
• "Went around 12is midnight because was craving gelato a lot but max disappointment. It was not even close to what gelato is."
• "Strawberry ice cream was too strong in taste."
• "Ordered a Chocolatier Sundae and it was quite disappointing when you consider that costs almost £9 !"
• "This place doesn’t have anything, we order the big 5 smoothie and they didn’t have the frozen berries for it."

Ambiance and Location

Pros:

• "Really cool vibe as well."
• "I also love the atmosphere. The decor is super cute and the music is very good!"
• "Perfect for cooling down on a summer's day! Ice cream quality is good, portion sizes are generous."
• "A fantastic dessert shop located near marble arch. Great selection, prices and service with lots of seating as there's a lower ground floor."
• "This is firstly a neatly nestled dessert paradise perfectly situated in a centrally open location that's pretty easy to access."

Cons:

• "However, there's only one toilet and very limited seating."
• "The place is extremely dirty, hygiene is zero."
• "The environment is good. But the method they used to scoop out your ice cream I have never witnessed before, which I didn't like for obvious reason."
• "Very bad customer service and terrible attitude with the customers."
• "Tables dirty and we are asked to be seated without them being cleaned."