Currys Reviews Summary

Customer Service

Pros:

• "The help and polite service from 'Guy' was excellent. He was efficient and knowledgable without being pushy."
• "We were assigned a very pleasant young man called James to help us... He couldn’t have been more helpful and patient."
• "The staff are friendly and more than happy to help."
• "Staff very attentive and talked to Manager in the end who was able to offer a few 'add ons' at discounted price."
• "I have dealt with this store on a number of occasions and have had no issues. In fact the staff have been very helpful especially in the computer department."
• "Karen our assistant whilst choosing a washing machine was excellent, very knowledgeable and helpful without being obtrusive or pushy."
• "The staff member who helped us out was so helpful and efficient."

Cons:

• "It's literally sales assistants that have no previous expertise in tech."
• "The sales person we spoke to had absolutely no clue what he was doing."
• "When a member of staff approached me she had no idea what she was talking about so past me onto some man who was so rude and didn’t want to help in any way at all."
• "Absolutely awful customer experience, was in the store for around 30 minutes trying to get some help with ink cartridges and none of the employees were interested in helping."
• "Terrible customer service. I asked for someone's help they said they would get somebody that works at the computer section which nobody ever turned up, I waited 20 minutes and the store was not even busy."
• "Bad attitude from staff, not engaging and dreary."
• "Their customer service is so terrible. The man called Rudy who attended to me today at the service desk was so rude, unsympathetic and ruined my day."

Product Availability and Stock

Pros:

• "The machine was delivered in a few days, installed & tested."
• "A great sized store with a good range of products. With the stores combined you get a good range of products and staff on hand to help."
• "We were looking for a washing machine and they had an extensive range to choose from."
• "Very clean place and all the PCs look amazing on display."
• "On the first floor, you'll find a big selection of white goods and on the ground floor, electronics and gadgets which you can try out."
• "They have a nice range of electrical stuff."
• "Large store offering extensive array of white goods from kettles to washing machines."

Cons:

• "Had boxes of items out which were actually out of stock."
• "A sum total of 5 desk top PCs on display with zero info apart from price."
• "Twice in the past month I've driven 30 minutes to this store to find my reserved item is not actually in stock."
• "Drives me mad when items are displayed but not in stock."
• "Stock system is a bit of a joke, online doesn't reflect the actual store stock levels."
• "Also they never seem to have in stock what is advertised on display?"
• "Every time I go in now they never seem to have what I want in stock."

Delivery and Online Services

Pros:

• "However, they were particularly helpful and went online to reserve one at their Aylesford store."
• "Ordered both washing machine and tumble dryer, got delivered within timeslot given."
• "Stock issues meant we couldn't walk out with a mobile phone... service was good and an offer to get a phone in following day was good."