Sporting Feet Reviews Summary

Customer Service

Pros:

• "Always helpful and friendly."
• "Probably the best shoe shop I have been to for customer service."
• "Pleasant and knowledgeable service, was recommended a choice of trainers."
• "Very knowledgeable staff who help you understand all the complex jargon."
• "Staff were really helpful, let me try running in various pairs of shoes and advised on the shoes likely to be best for me."
• "The staff were so knowledgeable about both physiology and the product, as well as being detail oriented."
• "Very friendly and helpful sales lady. Good covid-19 measures in place without being pushy or unwelcoming."

Cons:

• "I was extremely disappointed with my visit."
• "This was very disappointing and I lost confidence in anything he had to say."
• "I asked for advice regarding what shoes would be best for me, and what brands would be better for me, and he replied that he isn’t really a runner, and thinks it’s just personal preference."

Product Quality

Pros:

• "Purchased my running shoes (Brooks GTS18) from Sporting Feet. Best pair I've had for a long time."
• "The shoes and in soles I purchased have been a major improvement on my previous pair."
• "I also bought a pair of tennis shoes - also great."
• "I bought Currex cycling insoles to replace the expired original insoles. These insoles are an excellent product."
• "Both pairs of shoes I bought last time were perfect!"
• "The trainers I purchased are a perfect fit."
• "Landed up taking the New Balance Fresh Foam 1080 and they are an amazing shoe!"

Cons:

• "Do check the website first though as the shoes I was looking for were listed as cheaper online than in store."

Personalized Service

Pros:

• "Sporting feet has a unique and extremely personal service."
• "Received excellent dedicated service, including a pre-booked gait analysis."
• "The guy at Sporting Feet took the time to analyse what the problem causing my knee pain might be and suggested the best shoes and insoles to help."
• "Really attentive and knowledgeable staff helped me identify the most likely reasons behind a chronic recurrent Achilles Tendonitis injury following a very useful 'Gait Analysis'."
• "Received excellent customer service from a lovely lady who carried out the foot scanning and gait analysis."
• "The team performed a foot analysis to begin and were then able to provide a number of suggestions of appropriate shoes based on the profile."
• "The assistant analyzed my gait and advised me on the best model and shoe size for me."

Cons:

• "No negative comments identified that fit this category."