Dr. Gadgets Romford Reviews Summary

Customer Service

Pros:

• "We have always felt the Customer Service at its best."
• "I was totally impressed with their professionalism, great price and prompt service."
• "The customer service is excellent always help with my phone tablet laptop and other devices and I'm with this company since a long, I'll never think of going anywhere else."
• "Dr gadgets showed me that the old fashion service and severity is still alive well done. 10/10"
• "The staff is friendly and always help you!! They go out of their way to make sure that you are helped."
• "Professional, quick and reliable services and I'm happy that I came in on first place."
• "I can't express enough how grateful I am to be met with a service that provides value for money but equally a helpful and honest man."

Cons:

• "Extremely bad service wouldn’t recommend using them as they kept lying to you telling you that they’ll get it repaired, but they don’t."
• "Selling very bad stuff in the store Worst customer service I have ever seen… not ready to even listen anything, not talking properly really worst behaviour."
• "STAY AWAY FROM THEM! VERY UNPROFESSIONAL! HAD MY IPHONE 6 PLUS SCREEN FIXD AND PUT SCREEN PROTECTION. SPEND OVER HUNDRED POUNDS WITH THEM BUT DID NOT PUT ON PROPERLY, WENT BACK DIDN'T TRY TO REFIX IT. NO REFUND, NOT APOLOGISE."
• "Absolutely rubbish customer service. Repaired my item 3 times & refused to do any more!"
• "These people are liars and crooks! I brought my phone with a smashed screen and explained that I need it fixed on the day, that it was an emergency, they took my phone and agreed that they can fix it on the day and I should return several hours later, all lovely and helpful, I returned, the screen they replaced it with was very faulty."
• "This store has one of the worst customer service practices I have ever had."
• "Aside not working on my machine, when I discussed the problem upon dropping it off, they seemed very glossy eyed, and just nodded along."

Repair Quality

Pros:

• "They put a temporary screen on the damaged phone to allow us to retrieve all the data for a small price which was priceless as we were able to retrieve everything from the phone."
• "Had a broken screen on Moto G7 Play. Called Dr Gadgets in advance to ensure they had the screen in stock and to request to be repaired within 30mins (pay extra). Took it next day and fixed within 15mins."
• "Honest Staff will tell you what they are doing before fixing the problem."
• "I received a courtesy call when the phone was ready after dropping it in half an hour prior (no booking required - you just walk in)."
• "The guys did a fantastic job recovering a sim card I had lost inside the phone. They grafted long and hard and got it back without damage to the card, the reader nor the screen which had to be removed to gain access."
• "Phoned at 1.30pm, to enquire if they could repair a Samsung Galaxy S9 touch screen that had stopped working... Dropped my phone off at 2pm and picked it up at 4.30pm. All sorted."
• "Very fast service. Got my iPhone XR replaced in 30 mins!"

Cons:

• "After 2 months, I was told that nothing could be done as it’s an old device, and they would have to replace it with a genuine battery, which they cannot find."
• "So in short i'd be very careful taking any device to these guys. They may repair the fault badly, and worse still they may even cause more damage and not mention it to you, as in this case."
• "They refused to acknowledge they caused the cracks whiles picking the glue out of the speaker. I had to pay £60 to get it fixed again."
• "They fixed my cracked phone screen (Sony Xperia) for £70 but done something to speakers as it wasn't working."
• "When I got it home I couldn’t turn WiFi on (button was greyed out)."
• "Do not use if you want a mobile phone repaired. I took my Note 1 to have it's charging port repaired. 45 days later and the same problem is back."
• "Went to get my Samsung Screen replaced and they charged me £75.. had problems with function as screen froze immediately on collection so returned for another fix... then when I got my phone back it was slightly tapped and the glass smashed in top right section."

Price and Value

Pros:

• "They gave my very competitive prices for my old phones."
• "Great service, gave me great price on a new laptop and fixed my old laptop also."
• "Total cost of case and screen protector... less than £20 and fitted free!"
• "Needed a new IPhone 6 screen went in and asked for same day service they said no problem it took just under 1hr which was okay so I could go shopping and get something to eat 😀the price was £30 which was very reasonable and great service."
• "Good price professional service!"
• "Good service and price for a battery replacement for a OnePlus."
• "My experience with this shop was fantastic fixed my iPhone 6plus for a third of the price quoted from the Apple shop."