Address: 102 The Broadway, Southall, UB1 1QF, United Kingdom
Phone: +442031986368
Rating: 4.1
based on 251 reviews.
Food Quality
Pros:
"The English-ish breakfast was delicious, would highly recommend."
"Man I dunno what they do to these doughnuts but they taste so damn good."
"The chai was superb (you can get either sweetened or unsweetened)."
"Food is exactly what you expect from Chaiiwala."
"From the recommendation done by Harman we ordered some fries, butter chicken roll, karak chai and Karak coffee. I must say everything was superb delicious."
"Overall great experience, tried their Karachi bun kabab and chicken kebab role, was pleasantly surprised with the quality."
"One of the worst food ever had, ordered from ubereats aloo paratha and 2 bunkebabs. For paratha they are charging more then £3 and the paratha was literally a small piece of frozen junk with no aloos in it."
"I had high hopes but wasn't impressed, the decor is nice and presentation of food is great! The food itself is below average, Chilli Paneer wasn't Chilli and was rubbery."
Cons:
"The masala chips were disappointingly soggy but the pav dish was completely off and we had to return the dish."
"Ordered pakoras, they were big and chunky compared to what was served to us last time which were small and round which questions the consistency."
"The food was disgusting the pratha was hard as if it was cooked days before the nasal chips was dry and hard like it had been sitting there for hours."
"Ordered off uber eats ... chips were cold and uncooked, wrap was made wrong with items missing have been complaining to the company and uber eats got a 20p refund so far."
"Food was good but the worker was not very nice and made me feel uncomfortable."
"Ordered Halwa puri and Desi breakfast. The parathas were shockingly out of frozen packets..So rubbery."
"Ordered a takeaway for pav bhaji and the serving was appalling."
"The food was disgusting the pratha was hard as if it was cooked days before the nasal chips was dry and hard like it had been sitting there for hours."
Customer Service
Pros:
"Good service by their staffs, but the toilets aren’t so clean and smells."
"My bestie and I came here on our trek through London. The chai was superb. Service was fast despite a full house. The staff are also super friendly."
"Food is exactly what you expect from Chaiiwala. The staff were friendly though and immediately changed with fresh one."
"Thank you harman for the great service you offered and loved the way you treated and helped as well."
"The staff is very nice and helpful. Table service is not available here you have to do self service here."
"Special thank to ASHVINI .(ASHU) Keep growing and she is very hardworking."
"I’m a regular customer of chaiwala. There food is very delicious and the atmosphere of the store is very calm. Moreover, the staff members are very good specially harman she’s so good in her job."
"Superb staff service and the atmosphere was really peaceful with good music."
Cons:
"The staff at this restaurant is extremely biased and discriminatory against a particular group of students."
"Worst customer service ever. Its just not happened once or twice. Every time there is a girl who talks very rudely."
"Most of the staff don't wear a facemask. It says outside no mask no entry but still 95 percent of the customers dont wear one."
"I was recommended this place but after today u will not be order from this establishment again as I received no drink and didnt receive the yogurt that goes with the alloy pratha and got told to get uber to refund it back coz someone in the kitchen forgot to put it in as they are too busy."
"Went in to get a cup of tea and decided to pay by apple pay but the supervisor USMAN told me that they don't take apple pay!"
"Ordered by Uber eats- pink chai was great. Masala chips - terrible they were just covered in ketchup no taste no flavour."
"Food was good but very poor service. They would not let paying customers use the customer toilet and they lied and said that the toilet was flooded even though it was not."
"Rubbish service. They do not clean tables and expect customers to sit at dirty tables or take food out."
Ambiance and Cleanliness
Pros:
"The food of the shop is very good and the ambiance is also very good and the staff is very help full."
"Overall the food was nice, hot and tasty and i really enjoyed it. Good service too."
"Great niche cafe with excellent quality of chai."
"The restaurant is very nice and clean inside, has 5 star hygiene rating."
"Highly recommended southall chaiiwala. Amazing customer service by the very smiling and welcoming lady Rabia every morning and a girl with her Irman."
"Great experience, tried karak Chaii it was best Chaii I had so far outside of India."
"Me and my friends are regular customers of chai wala Southall.tha staff ashwani gives us a good hospitality every time she treats us good and always has a smile on her face."
"Came here for chai after a disastrous lunch at a restaurant close by. The chai was fantastic!! Great service as well. Friendly and quick."
Cons:
"Apart from that I would definitely try a chai wala again !"
"Southall branch normally quit busy and loud."
"It is really crowded in this branch, there is not much space in between tables at all."
"The toilet is right next to the sitting area and as a result the entire place smells."
"Even if the products that we ordered were great and the place was nice, the toilet was smelling like vomit and the place is small and very crowded so it's hard to have a relaxing time."
"If there is 0 also o should have give that only....I am a regular customer of chaiiwala mostly in london I have visited every branch...worst service I saw in Southall staff was very rude."
"The only downside is the ambience, and space. Its more like a takeaway joint. You may hardly get anywhere to sit or that cozy little corner."
"The atmosphere is chaotic. The staff are really helpful and friendly. I always go there when I'm in southall."