Gourmet Burger Kitchen (GBK) Reviews Summary

Burgers

Pros:

• "Absolutely the best burger I have ever tasted and I love burgers."
• "The mighty is my favorite. It has everything you want from a burger! The size, patties!"
• "Burgers are delicious, kiwi burger every time. Milkshakes are to die for."
• "The burgers are decent size and not too expensive."
• "The meat was amazing, perfect medium rare cooking and really tasty."
• "All the chicken is halal, and the burgers were delicious!!"
• "The food is superb, burgers cooked as requested, juicy and very tasty, and the condemments are extremely mourish."

Cons:

• "Went here for lunch because we wanted halal burgers... the burgers here were below average and not worth going out of your way for."
• "The resulting chicken burger was bland."
• "Really disappointing, stringy chicken, burnt in some parts, and the burger did not have much flavour."
• "Burgers were very small and bland."
• "The first time I visit the place, the hamburgers are super dry without any flavor."
• "The burger was rather dry, no salt in chips, they don't have chilli sauce either just to spice the flavours up."
• "The patty tasted like charcoal."

Service

Pros:

• "Staff were really helpful and food was delicious."
• "The rest of staff are very kind and polite and we got our meal and drinks on time."
• "Her and her team looked after us so well! They were very accommodating and provided us with great service with a smile!"
• "Ricky is an excellent ambassador for GBK. He is very helpful & catered to our needs."
• "The waiters were really sweet and we gave them a big tip."
• "Our waitress was sweet and helpful."
• "Really friendly customer service, even if they were busy."

Cons:

• "I don’t recommend, the service was 0. Was seated and waiting for 15 minutes and asked someone twice to take out order but only came as they saw us leaving the restaurant."
• "But no staff came to ask us if we needed another drink and no one was interested in getting our bill for us to pay."
• "Service was very poor. The waiting staff were either overworked or simply disinterested."
• "Service was lacking enthusiasm and there was a table of 29 children so pretty noisy."
• "Service was not the best with sides not arriving and when followed up with staff then arriving when the meal was finished."
• "But the service was really awful."
• "The music is too loud and service is forgetful."

Price

Pros:

• "It was also very reasonably priced."
• "Meals were well priced and tasted good."
• "Great food and service at a fair price."
• "Plus, with the 25% Tastecard discount you can’t go wrong."
• "Nice big open space and big windows so it's nice and bright in there when the Sun is out."
• "Really good place for a burger."
• "GBK is one of the best places to eat great burgers. Always good and cooked with fresh food, often original, there is enough choice for everyone: meat lover as well as vegetarian."

Cons:

• "For 2 chicken burgers and 1 chips and 2 waters and 1 coke zero £34 is a rip off."
• "Meals crazily overpriced and the size didn't even fill up a 10 year old child."
• "I’m a student, these prices are ludicrous."
• "Prices like £30 for starter, burger, chips and drink."
• "Optional service charge” of 10% was very much mandatory. With it I paid over £22 for a burger, chips, and a famous GBK milkshake."
• "Overpriced burger and small amount of 'skinny fries' definitely not worthed...also chicken quality was not even great."
• "Can be a little expensive for what you get (average £10 for a burger on its own)."

Cleanliness

Pros:

• "The restaurant is clean, welcoming and has a brilliant atmosphere."
• "Clean and spacious toilets."
• "The place was well lit and had very clean washrooms."
• "Staff were pleasant and efficient and the restaurant was clean."
• "Nice gaf though."
• "The sweet potatoes chips and the bacon mayo are highly recommended!"
• "The Chunky Skin-on Fries tasted nice."

Cons:

• "The fries were raw potatoes, maybe fried for 1/2 minutes, that was very sad."
• "There wasn't any soap in one of the bathrooms."
• "Restaurant was very loud and lots of screaming Kids."
• "The restaurant felt grubby. Tables everywhere not cleared, table tops were sticky and toilets were filthy!"
• "Sat for 10 mins and gave up sitting around a mess and staring at dirty tables."
• "The table was still filthy when we left too."
• "Lack of hygiene in the male and female toilets."