L'oro di Napoli Ealing Reviews Summary

Food Quality

Pros:

• "The BEST MOST AUTHENTIC pizzeria Napoletana you’ll find in West London."
• "The dough was perfect. Light, airy and crispy. Soft and chewy in the right places."
• "Pick any pizza and you'll do well - this place really is a treat."
• "Best pizza I've had in London hands down."
• "Pizzas are a specialty and were very popular perfectly baked and homemade."
• "The pizza dough is made fresh daily and cooked in a wood-fired oven, which gives it a unique flavor and texture."
• "Very authentic Napolitan pizza, the best in London!"

Cons:

• "The marinara was horrible full of garlic and oregano."
• "Both pizza's were stone cold and neither were cut."
• "The dough of both pizza was hard and tough to chew, especially when it gets cold."
• "The pizza was cooked and delivered within 14 minutes in total, was totally burnt on both sides."
• "I ordered the Lucia Dalla, with a “homemade spicy sauce base n’duja” but instead received a dry pizza with flavourless minced pork and no sauce to be found."
• "The pizza was good, however a little too greasy and didn’t feel like it had the authentic Italian taste."
• "The pizzas are not cooked to perfection, with minimal cheese and quite flavorless."

Service

Pros:

• "The service is really good and the waiters/waitresses are both friendly and professional."
• "Service is excellent."
• "Very friendly staff, swift service and kind."
• "Staff very helpful Came last night just before closing but we’re happy to accommodate."
• "The staff is the best, they welcome everyone with a smile and make you feel at home."
• "The fellow staff were super friendly and made sure to have all our wishes catered to."
• "Our waiter Fabio was incredible helpful, friendly and quick."

Cons:

• "Slightly Rude staff with attitude in both branches."
• "The waitress with the glasses was quite rude and blunt, she also got our order wrong and forget to serve our starters."
• "DESPITE the pizza being AMAZING here I have to give one star PURELY for the absolute sh** customer service of the delivery driver...yet again."
• "We were rudely spoken to by the waitress and almost forced out the last time we went."
• "Came in to an empty restaurant with my wife and was rudely welcomed with ur not allowed in without a mask."
• "We tried calling for a refund or a re delivery however the staff was rude and wasn’t helpful at all."
• "Especially the stuff is not very welcoming."

Ambiance

Pros:

• "In terms of ambiance, super cozy and themed, beautiful photos of Sophia Lauren and typically Italian remarks reminiscent of golden moments of Neapolitan history."
• "Nice and clean environment, soft Italian music which makes the atmosphere awesome!"
• "L'oro di Napoli also has a warm and inviting atmosphere."
• "Makes you feel you are in Italy."
• "The place has very nice vibe, is unpretentious and it is very popular with locals."
• "The restaurant is quaint and cosy."
• "The atmosphere was perfect."

Cons:

• "Authentic Mafiosi racket... serving up bland, luke warm UNCUT pizzas."
• "However, this is a small crammed place that's very busy and very loud."
• "It can get noisy though cos of the small enclosed space so maybe not the best for quiet conversations."
• "The restaurant gets quite busy in the evenings and the music can be really loud."
• "Narrow space customers are sticking to each other."
• "Avoid this unfriendly, unaccommodating, arrogant place"
• "Unfortunately service was v poor - missed toppings off my partner’s pizza."

Value

Pros:

• "Prices are slightly lower than other good pizzerias in West London."
• "Excellent prices, for the quality of food."
• "The cost is so reasonable."
• "Also they are priced extremely reasonably and our bill came to around £25 included 2 mains, a starter and a drink."
• "The prices are good."
• "Good food which was value for money."
• "The quality is always amazing and the price is crazy cheap in my opinion."

Cons:

• "The offered 4 limoncellos… and well… 22.56 for those 4 shots of limoncello… never again."
• "Maybe slightly expensive for the quality but hey this is London."
• "The BIG issue was that the restaurant printed the receipt for collection at 7.31, which was a blatant lie!"
• "Due to a mistake with Apple Pay, I ordered twice the same... Enjoy those extra £19 because you have lost a good regular customer!"
• "If you like Napolitean pizza (rubbery dough) it's a good place but the tiramisù is absolutely bad, whipped cream instead of mascarpone and a cheap sponge instead of Savoiardi."
• "Unfortunately NOT EVEN ONE! pizza had the right toppings which I have paid for."
• "Ordered a takeaway for a family get together but none of the 6 pizzas ordered were cut into slices which was a shame and quite poor to be honest."