Address: London Rd, Rayleigh, SS6 9ES, United Kingdom
Phone: +441268781265
Rating: 4.3
based on 222 reviews.
Staff and Service
Pros:
"The boys in the fish room Anthony, Harrison and Alex were approachable and extremely friendly."
"The lady staff member Jodie was very helpful and had plenty of knowledge on rabbits."
"Staff so friendly and so efficient and know 200% about their job and the passion really shines through!!"
"Great friendly service received today by Harrison."
"Was greeted by Lauren, she really knew her stuff when it came to reptiles."
"Also, special thanks to Ronnie for his patience and informative customer service when explaining the care and habits of all lizards, snakes and tortoises!"
"The young lady serving me was very delighted to help, showing plenty of knowledge on the type of fish I was looking at."
Cons:
"Tried to call and complain and they wanted to hear nothing of it."
"Some staff lack the skill of CUSTOMER SERVICE."
"Last time I walked out as the staff left me waiting for over 20 minutes."
"But unfortunately my experience was ruined and left me feeling unwelcome by an older lady who was at the check out."
"Both times I've encountered a young lad with tattoos on his neck, he has been rude both times."
"Took an age for a staff member to ask me what I wanted."
"Neither apologised for my wasted trip. Also dead fish in 2 tanks."
Product and Stock Quality
Pros:
"Nice place to buy fish etc. all fish I have purchased have been in good condition."
"Friendly helpful staff and great selection of marine, tropical, cold and warm water fish and educational for the children too."
"Fantastic place, cold water, fresh water tropical and marine tropical fish, and every conceivable item you could ever need is in stock."
"The only place I go for my new purchase of koi or filters accessories or just my koi food, the help offered there is second to none really polite and really well priced."
"Price of the fish is reasonable, all looked well cared for."
"Really impressive selection of fish and coral, large tank with rays."
"Great choice of pond plants, healthy looking and not too expensive."
Cons:
"Fish are usually average health and quality. Several sick marine fish on my last visit."
"The place is dirty, untidy and generally feels like no one really cares any longer."
"Whether it's the rodents, the lizards or the birds they all seem to be distressed and really unhappy."
"I don't think I've ever been to an aquatics shop and seen so many dead fish!"
"Most of the tanks had at least 1 dead fish in, which from looking at them, they had been dead for a while."
"The fresh and frozen reptile food isn't much better and is over priced for the poor quality."
"Fish are slightly on the pricey side compared to other local shops."
Facilities and Pricing
Pros:
"Very pleasant visit friendly and allow dogs inside just not in cafe which is understandable very formal with info and knowledgeable."
"The shop itself was beautiful, big and well stocked."
"Worth a visit..lots to see and buy aquatic wise. There are water fountains etc and Christmas things to buy at the moment. Friendly staff and a nice cafe with toilets and a nice little menu. Disabled friendly."
"Great aquatics centre, loads of fish (tropical, cold and salt water) and a nice assortment of plants."
"The Pond Section has got a lot bigger in the store now with a huge selection of Oase filters."
"They offer a price match, so if you can show them that the price is cheaper elsewhere they will happily match it."
"This place is a great place for a family outing. They have everything you need for making and maintaining beautiful ponds."
Cons:
"We went to the café for cake and drinks. What a rip off."
"I do love this place everything you could possible need but their big aquariums at 2k or 3k are so utterly overpriced."
"Lovely food including gluten free options, but unfortunately feel ripped off after asking for avocado toast with no eggs - got charged the price with eggs when it came to paying."
"The prices are all over the place."
"Price on the shelf was incorrect, this should be made clearer - VAT was added at the till?!"
"For an aquatic center very poor,! male staff doesn't know what your talking about when asking for UV tube for pond."
"Now disgusted how they have took advantage of many people buying fish after digging out ponds on lockdown."