Maidstone Dental & Implant Centre - Invisalign and Dental Implants Reviews Summary

Staff and Service

Pros:

• "The staff are very polite and professional always."
• "I would recommend this practice to anyone that wants a dentist that cares about them and not about money."
• "Nadeem Masoodi and the team were so kind and so professional."
• "David was amazing, I went in with a lot of apprehension. He extracted my tooth with empathy, professionalism and reassurance."
• "The staff communicate well and helpfully throughout the process. I feel in safe hands at this centre."
• "The team here are all very friendly."
• "Polite and caring reception staff."

Cons:

• "They do not value all there patients and the are not aiming to provide the best service."
• "Hygenist is like a bad seller he doesn't do proper job he only remover half of the plaque in my mouth left the other part asked me to pay more and remove other part..."
• "NHS wait times at MDIC has now been extended to '24 months'. It is clear MDIC have no intention of working with NHS patients."
• "Stay away this clinic they are rubbish and take all gee at the beginning and they know what type of service they provide so you can loose money but not complain or gain anything."
• "Made 3 visits over a period of 2 months. Private patient. Very pushy staff and unhelpful receptionist."
• "The receptionist was not helpful at all and the manager did not even bother to call back."
• "Terrible service from reception indian short lady Need to learn how talk to customers, rude unhelpful always same attitude from her over the last 6month of visiting."

Treatment and Care

Pros:

• "The implants treatment was not as gory and painful as I thought it would be."
• "The treatment that followed was quick with limited discomfort."
• "Dr Inam did an amazing job and I felt really comfortable."
• "I had implants and caps done. The treatment was over a six month period and included a number of appointments. The care i received was excellent throughout."
• "It really feels like I have been treated by the highest level of dental hygiene."
• "The wonderful dentist explained everything he did and was so gentle I didn't even feel the needle."
• "Both hygienists are brilliant and clearly know what they are doing."

Cons:

• "I will not recommend this dental clinic...i waste my consultation money..."
• "I’m extremely disappointed with the service I have received not only am I in constant pain but I’m getting infection after infection for the past 6 months I can no longer eat solid foods the best part of my diet is now soft over boiled vegetables or smoothies."
• "Negligent dentist towards my daughter 5, avoid."
• "I am already scared of dentist as it is, so imagine going in for a filling in bank holiday, and to have it done, only to have 70% of the filling off after 4weeks."
• "After having to have paid highly for a tooth removal, I asked the dentist, 'is it all out?', to which he point blank lied to my face. I have just removed quite q bug chunk of tooth myself nearly 2 months later."
• "I was then informed that the dentist I saw no longer works at MDIC and I would have to be seen by a junior dentist as a private patient."
• "Unfortunately the Antibiotic was not working after 5 days, I called them twice they keep saying 1 of the detist will call me back but No One has call back at all."

Accessibility and Convenience

Pros:

• "They saw me on a Saturday as soon as they could."
• "Had to take daughter here during covid lockdown for emergency treatment which was very quick."
• "I was amazed to find this dentist, who I had never used before, offering out of hours emergency treatment on Mothering Sunday."
• "Open over the Christmas period to provide emergency care."
• "I recently had to book an emergency appointment, I can’t praise the service I received high enough! Outstanding from start to finish."
• "Booked an appointment here online and was seen within 12 hours of booking."
• "These lovely people managed to fit my daughter in same day when our dentist was unhelpful."

Cons:

• "The Covid measures and waiting outside was a bit of a mess."
• "But the £60 hygiene appointment only lasted for 13mins."
• "Don't use this clinic. Charged me £150 saying I missed an appointment."
• "The only reason I took a star away was the immediate 'no nhs patients' and having to pay £250 as a student wasn’t ideal... but 10/10 for everything else."
• "I wouldn’t recommend this practice to anyone especially not people who need treatment done quickly."
• "Parking is not great."
• "Massive problem with the parking and communication."