Gatwick Manor Reviews Summary

Staff Service

Pros:

• "Dimi, Ali and all the staff are very friendly and accommodating."
• "With friendly and helpful staff to boot it's a great place for a meal or drink."
• "The staff are friendly and accommodating."
• "We had great service from the lovely staff members."
• "The staff were all very accommodating."
• "A special shout-out to Dimi for providing exceptional customer service, enhancing the overall enjoyment of the visit."
• "Staff were quite attentive and friendly."

Cons:

• "The service was quite degrading tbh, felt very judged and looked down on, judgement made on my looks."
• "The bar is usually understaffed and you can wait a long time."
• "The staff are slow, rude ignorant and not very customer friendly."
• "The staff weren't particularly friendly, but nothing terrible that would prompt me to write a review. However, a week later a fine of £100 changed all of that."
• "The manager took the salt and pepper and serviettes from our table while we ate our main course giving the impression we were being rushed to leave."
• "Sadly, the service from some of the team leaves a lot to be desired! Grumpy, uncaring and definitely unhelpful at times."
• "The waitress was rushing us."

Food Quality

Pros:

• "The camembert was excellent!"
• "Food was hot and tasty."
• "Food was good and well priced."
• "It was a reasonable price and filling."
• "The best steak I've eaten in years. The whole meal was delicious, hot plates and perfect cooking."
• "We also had afternoon tea which was lovely, great sandwiches, lovely homemade sausage rolls and a beautiful selection of cakes which were to die for."
• "Evening meal was fantastic."

Cons:

• "The roast sirloin of beef was over cooked, cut in thick slabs and chewy."
• "Beer £6.20 a pint and was flat, food was luke-warm, with portion sizes small for the prices that you pay."
• "The steak wasn't cut and just plonked between two bits of bread."
• "This food should not be sold to humans, three cumberland sausages that were so over cooked they resembled dog chews."
• "Starter I had was supposed to be an olive tapanade on bruchetta, at a price of £6.19, but what I got was halved olives, a couple of cherry tomatoes on a piece of bread, not worth the price."
• "Goose fat roast potatoes with garlic and herb were dry, no sign of the menu promise."
• "The food was underwhelming and certainly didn't feel special."

Value for Money

Pros:

• "The prices were reasonable, offering good value for money."
• "Food was really good quality and great value for money considering the portions sizes."
• "Free parking during your stay is a massive win for staying so close to Gatwick airport."
• "Great rates."
• "Price wise very competitive."
• "Decent quality, good value lunches."
• "The food is really very acceptable for the price and the location."

Cons:

• "When managed to get something to drink 3x sprit drinks £18?!"
• "We did get overcharged as we got the £8 pie on a Wednesday night and were charged full price."
• "To charge £8 for a bit of bread and old salad is embarrassing."
• "Oh, and they charged us £40 each for that!!!"
• "Prices are to high for the standard of food, just a standard quality like any old chain pub tbh."
• "Expensive for fried and grilled pub food."
• "Overpriced and overdone, very poor quality."

Ambiance and Cleanliness

Pros:

• "What a lovely venue. A Tudor Manor which has been turned into a great place to be."
• "A traditional looking barn and private garden really looked the business once we had added our own personal touches!"
• "Nice place, Loved area, Loved Garden."
• "The ambiance was warm with an open fire."
• "Nice ambiance."
• "The venue is bursting with quaint English charm and oozes character."
• "Really nice place with a great history, it provides an interesting ambience."

Cons:

• "Glasses dirty and tables sticky."
• "The cake stand was in such poor condition i had to hide it under the table cloth."
• "Only knocked off a star because the table we had inside was a bit wobbly and there was a bit of a buggy cobweb problem in the corner."
• "The only thing letting it down was atmosphere. Not many people around and staff conversations easily heard."
• "The atmosphere in the bar was dingy."
• "Also the toilets resemble a pub from the 1970s with plaster and tiles falling off of the walls."
• "Visited the toilets on arrival, and you can gauge a place by how clean they’re, these were filthy."

Accommodation

Pros:

• "Lovely little premier inn, comfy bed everything you expect."
• "Nice hotel, clean and has what you'd expect from a Premier Inn."
• "Stayed here 13/2/22, lovely sleep, beds are to comfy."
• "Good premier Inn. Nice and quiet as well away from main road, rooms are standard premier Inn so good for the price."
• "1st time at this premier hotel and really found it easy to find. Parking great and room lovely with all you need."
• "Best Airport hotel ever, Great food."
• "Best Airport hotel ever, because it is so close to where you need to be at Gatwick, yet tucked away in what feels like a rural location."

Cons:

• "Wouldn't even have breakfast this morning...good god no way!"
• "We had a family room that was so close, ppl were actually coming out for a cool down and a cigarette practically outside our window."
• "One of the most annoying things however is that I was woken up so early, about 3am I’d say, to really loud stomping sounds above my room."
• "The one thing that lets this hotel down, and the reason for 4 stars not 5, is the lack of Air Conditioning... It was unbearable... Tiny little fan that was in the room was useless."
• "Got a parking fine today after having a meal at the Gatwick Manor."
• "Just watch out for the automated 3hr parking limit with a hefty fine if you overstay your welcome, and uneven floors in places."
• "We then waited over an hour for our mains to arrive."