West London Volkswagen Reviews Summary

Professionalism and Staff Expertise

Pros:

• "Hash was our sales person, he was knowledgeable about the car and very easy to work with."
• "Special mention to Clarence in the sales team, he clearly knows his stuff."
• "Recently bought a VW and from the minute I stepped into the showroom I was welcomed and directed to a great salesperson- Hashmatullah."

Cons:

• "They are amazing at destroying perfectly working cars...spoke to their managers Zack and Baljit Suri who were very unprofessional."
• "Very poor customer service... especially the person named Bahvan from Motability department."
• "The salespeople are a bit up themselves (a lot!)."

Quality of Vehicle Selection

Pros:

• "A wide selection of cars to explore."
• "Clarence advised I look into the Taigo, a new style car on the market. Absolutely no regrets, I’m in love!"
• "Recently bought a T-Roc from the sales team... Literally helped me to pick the perfect car for my family and I."

Cons:

• "Buying a used 'approved' car from this place feels like a rip-off... They didn't service the car before handing it over."
• "After having felt a little short-changed...I was advised to go to another VW dealership."
• "Bought a Sharan in July... The navigation does not work, there are missing parts in the car."

Customer Service Experience

Pros:

• "From the moment you walk in every member of staff is welcoming, offering a beverage whilst you look around."
• "Thank you to VW West London for their excellent customer service experience and also efficient service on my car."
• "My experience here has been excellent! Besuan Robeen went out of his way to help me get the exact car I needed!"

Cons:

• "Very poor customer service... My car had a faulty exhaust housing sensor less than a month of purchasing it."
• "I had to wait over an hour with little communication yet again when the car was finally ready for collection."
• "Avoid this dealership if you are looking for good customer service."

After-Sales Support and Service

Pros:

• "Had a great experience buying a car from West London VW... David Nichols was a great help through the whole process."
• "I bought a used Tesla Model 3 long range from this showroom... David Nichols was really helpful."
• "Anoushey was a pleasure to discuss purchasing my new vehicle... She was helpful and very professional."

Cons:

• "Absolutely useless. Asked for an estimate to fix door mirror... Chased him 3 times by phone and emailed him twice, still no joy."
• "I recently bought a new T-Roc... there has been an issue with the car, but the service team and senior management have dealt with me courteously."
• "I contacted VW West London... Zaman called me back as promised when he said he would and has been nothing but professional."