Deptford Surgery Reviews Summary

Overall Practice Quality

Pros:

• "Good GP, they are doing their best!"
• "As a new patient, I haven't been disappointed yet."
• "I have come across two GPs so far and both have been amazing."
• "Thank you for your hard work and care."
• "This team has been great all things considered."
• "Really good GP."
• "Must be one of the only ones where they answer the phone straight away and there is never really any queueing in there!"
• "They always manage to get you in within a reasonable time also."

Cons:

• "If you want rude staff and if you want a service that never provides you with GP appointments - then this is the perfect GP for you."
• "Can never get an appointment with them."
• "This GP will leave you for dead."
• "I keep calling them for help but they act like I should be grateful that I even got an appointment a few weeks ago."
• "Unprofessionalism, lack of empathy and inefficiency are the best words to describe this GP."
• "I've been with this surgery for more than a year, was relatively happy until recently!"
• "Because of that, I was sent home."

Staff Behavior

Pros:

• "Incredible front desk/reception team trying their best to accommodate and locate me to the right person and give me the best care."
• "Personally, the staff have been very helpful to me."
• "I just spoke to a receptionist called Claire regarding my mental health."
• "She made me feel so comfortable which means a lot to me as I can get anxious and flustered on the phone."

Cons:

• "If you are looking for rude staff and want advice and decisions about your health being made by receptionists/pharmacists you are in the right place!"
• "I called them to book an appointment, the lady on the other side of the phone was extremely rude and unhelpful!"
• "The workers here, they don't have empathy."

Appointment Accessibility

Pros:

• "Doesn’t take too long to get an appointment either which is a pleasant change."

Cons:

• "Yes, appointments take longer to book than usual."
• "Haven’t been able to get any appointments with them for years."
• "I've gone from walking around to being stuck in bed."

Health Recommendations and Care

Pros:

• "Full body check would be beneficial at least once a year- full blood test and screening, to address issues in time rather than trying to fix them once it’s too late."
• "The level of care deborah got in her last 6 months was incredible."

Cons:

• "They have denied me adequate pain management and when I ask for how to wean off the medication I was on but there has been no guidance with how to do so."
• "Sent me to a physio with the knowledge that the physio centre doesn't deal with the pain I was dealing with."
• "Only go here if you don't have a chronic illness."

Feedback on Reviews and Communication

Pros:

• "Judging by the reviews one can usually tell when people have over stepped the mark and now blame the staff."
• "You will notice the prompt reply by the surgery explaining the situation and why."

Cons:

• "Laughing (not haha funny) at this reply to my review from Deptford Surgery."

Admin Assistant Experience

Cons:

• "I have just left this practice and has the WORST first experience ever with admin assistant Samika."
• "She asked me for id. I said to her it had already been sent when I requested my linkage key. She said she still needs identification."
• "She also continued to speak over me during our conversation, not allowing me to speak freely and laughing at me. Again - incredibly rude and disrespectful."
• "Her customer service was shocking to say the least."
• "Samikas attitude is poor and she has failed to meet even the basic standard of good service."

Reception and Booking Experience

Pros:

• "The admin assistant this morning was amazing, she used the extended access to offer me an urgent appointment at the Waldron."
• "The staff at the reception is always polite, calm and helpful."
• "Very friendly staff and prompt communication."
• "The online access is very easy for booking appointments and seeing medication/test results."
• "Booking appts is easy and clinical staff are really patient and helpful."
• "The only doctors surgery that I’ve always got through on the phone to and received genuine care."

Cons:

• "Unfortunately when I asked Samika she very rudely and abruptly responded that there are no appointments for medical reviews."
• "Cannot get appointment."
• "Impossible to book appointments."
• "Used to be a great service when I joined nowadays the service has gone down hill."

GP and Medical Service Experience

Pros:

• "The HCA nurse and the admin assistant that served me this morning. Both friendly, kind and professional."
• "So refreshing to have a good GP that can look after you efficiently when needed, compassionate and helpful receptionists."
• "GPs are outstanding – very attentive, always doing their best job to help people."
• "The surgery personnel changed since I registered to my GP 3 years ago and the new staff are definitely very helpful."
• "I've not even physically been to the practice yet, but I can already tell that when I do I will have a great experience."
• "The medical student was very competent and friendly, explaining everything and providing advice."

Cons:

• "What they really lack is a professional and reliable nurse."
• "No adequate pain management."
• "The lack of care and neglect from this GP is shocking."