Bexleyheath Brewers Fayre Reviews Summary

Service

Pros:

• "Service was very slow only one staff taking orders at the bar she was very apologetic and helpful though."
• "Very polite lady served us and helped with getting us our fruit."
• "The service was exceptional."
• "Amazing service from one of your waiters Jake, friendly and welcoming."
• "Tommy was absolutely amazing, re assured us and got our food to us as quickly as possible."
• "What fantastic service LaDonna served me from start to finish, she put me at ease as I was lone dining on a business trip."
• "All the staff very efficient and Friendly."

Cons:

• "Food cold and we waited hours to get served."
• "Rude staff. Need retraining on customer service skills."
• "Terrible tonight over 1.5hrs for food gave up and got full refund."
• "This is the slowest service I have ever received."
• "Service as usual was slow due to lack of staff which it always is."
• "Seemed really overwhelmed for Christmas eve breakfast they were understaffed."
• "Very poor service from the manager."

Cleanliness

Pros:

• "The highchairs were fab; you can choose from a booster seat or a highchair. They were clean and very easily accessible."
• "The toilets were clean and easily accessed."
• "All in all the place was clean."

Cons:

• "The restaurant generally needs to be cleaned to a higher standard."
• "Very unhygienic."
• "A hair found in food."
• "The plates and cutlery are always sticky and grubby."
• "Filthy bar area."
• "Cutlery dirty. Table sticky."

Food Quality

Pros:

• "Our food arrived fast and was delicious."
• "Food was lovely, price was good."
• "omg was it devine will definitely be going back for more"
• "The food is great. Very friendly and efficient staff and the place is comfortable and spacious."
• "The food is standard pub fayre, well cooked and served at a nice pace."
• "Food is always lovely.. been many times over the last few years."
• "The food was really good for the price."