Slug & Lettuce - Chelmsford Reviews Summary

Service

Pros:

• "Thanks to Scott and the rest of the team for making our afternoon so enjoyable."
• "Leah D was really helpful, providing a fantastic service."
• "Henry, our waiter was absolutely amazing. He was efficient and always made sure to check in on us."
• "Lewis, I could not fault his professional service he made us fell comfortable and always had a smile on his face."
• "We were served by Scott, he was very attentive and kept supplying the drinks!"
• "Scott was our barman and he was fantastic! Was attentive to our needs and did not let our glasses be empty!"
• "Leah P was so nice and extremely attentive."

Cons:

• "The bouncers were disgustingly rude, condescending and definitely on a power trip at the door."
• "Absolutely terrible, not even an exaggeration. Wish I didn't have to be so negative however we spent over 2 hours in there."
• "They will kick you off tables for reserves that weren't marked."
• "Dumbfounded at the door staff here. My sober (teetotal) friend tripped over their bollard and was accused of being too drunk."
• "Was ok. Waiter went away for ages and was suppose to return with cutlery and ketup. After a long wait he forgot the ketchups."
• "Staff nice enough, but didn't really seem to know what was going on."
• "Went for lunch today service was terrible waited over an hour for our food and knowone could tell us how long our food would be."

Food & Drinks

Pros:

• "Had a lovely time here weekend just gone. Good cocktails, reasonably priced and friendly staff."
• "Fab food too 😎"
• "Decent selection of food and drinks at reasonable prices."
• "The food, atmosphere and welcoming was superb."
• "Food was great and such prompt service."
• "The drinks have been gorgeous and the food was delicious."
• "Food was tasty and reasonably priced and well presented."

Cons:

• "Asked what real ales they had on draft but unfortunately don't sell any."
• "the tomato in my burger was thicker than the chicken breast... it was overcooked and greasy."
• "Asked for my steak rare medium and got it well done."
• "Food finally came and the portions were small and cold."
• "Had barely cooked chicken on what was an already cold platter, chips were in an unwashed bowl.......still had the last persons conjealed ketchup on 🤮."
• "Ordered a Thai Green Curry, got a chicken curry. Bad times for a lifelong vegetarian."
• "Food was delivered quickly but they didn't have what I'd ordered and instead of letting me know right away so I could change my order the staff made a swap without consulting me."

Ambience & Decor

Pros:

• "Beautiful Decor."
• "Lovely atmosphere and effort had clearly gone into making the inside look nice."
• "Nice place to go, always busy with diners the decor is pretty cool but just getting a little tired."
• "So pretty in here now. Used to be dark and 'sticky' but it's bright and airy and clean."
• "The setting is beautiful and we cannot wait to come back again!!"
• "Nice ambience, very good menu for food and drinks."
• "The atmosphere here was unreal. Definitely the place to be for a bottomless brunch in Chelmsford!"

Cons:

• "Menus and table were very sticky and waitress seemed rather grumpy."
• "The place is disgustingly dirty, the tables are all sticky and the chairs are covered in what I hope is dry paint."
• "Some of the upholstery could be repaired or replenished."
• "Had a wonky table that made us spill our drinks (very expensive to begin with. Which we usually don't mind as we come often)."
• "Tables outside were filthy."
• "Loved the new look, shame there isn't a dress code though."
• "The male toilet was flooding however and a caution slip sign wasn't enough, they probably shouldn't have been in service as the entire floor was covered in water."

Management & Staff

Pros:

• "The staff are polite. The service is good."
• "The staff were very helpful to a group of learning difficulty youngsters."
• "All in all, staff were really well prepared and as helpful as possible, and taking all necessary precautions to ensure customers feel safe whilst being able to enjoy themselves once again."
• "The manager, Mac, recognised us from visiting before and said he was glad to see us back and also went out of his way to make sure we had the meals we wanted."
• "Had a previously bad experience here, however the manager, Lauren, was a complete star."
• "friendly service."
• "Brilliant staff and lovely manager Leah. Very welcoming and had the best service."

Cons:

• "New management has not got a clue!"
• "Absolutely disgusting service from your doorman tonight."
• "The Slug & Lettuce in Chelmsford is terrible and I really do mean terrible... staff would rather stand there pinging bottle caps across the bar and talking to each other than serve people waiting at the bar."
• "Just wished the bloke standing at the front door, shouting at his staff to do stuff would sit down and chill. Couldn't relax."
• "Shame about the staff who were very unwelcoming."
• "Constantly was given dirty looks by staff."
• "Terrible customer service! Very rude staff. My sister was kicked out for reasons which weren’t her fault."