Brooklands Hotel Reviews Summary

Food Quality

Pros:

• "The food was brilliant. We both had the pressed gammon to start, steak for main and brownie for pudding."
• "Dinner highly exceeded all expectations. Food was divine and service was quick and efficient."
• "The food was amazing, the service was great and the drinks weren’t actually expensive."
• "Breakfast was excellent (full English dishes were cooked well and fresh - amazing Cumberland sausages)."
• "The beetroot starter was delicious."
• "For dinner, we indulged in a tender steak that left our taste buds dancing with delight."
• "Food was excellent as were the drinks in restaurant and bar."

Cons:

• "Although I would say portion sizes could be improved considering the cost."
• "The restaurant was visually nice however the service was slow and food average."
• "Very dry, tasteless, some of the sandwiches must have been done day before."
• "Considering that the restaurant is described as 'fine dining' I think there is a lot to learn."
• "Food in restaurant was nice but not quite deserving of the prices."
• "What should have been good food was pretty average."
• "Food in the restaurant is sad."

Staff and Service

Pros:

• "The biggest plus is the staff, from the General Manager Marco to the rest of the staff, especially David and Ester."
• "Staff were friendly and attentive."
• "Staff were great, we had to change our rooms to due to an issue with the first room (bad smell). Staff were quick to accommodate and change/upgrade room to trackside view which was a nice touch."
• "Staff were helpful, friendly and polite."
• "We were greeted with a smile, gave us a clear and succinct explanation of what was available."
• "All of the staff here have greeted us as friends with professional courteous and prompt service welcoming us with a smile whenever they see us."
• "Our waiter, Craig, was very attentive and the food was delicious."

Cons:

• "Upon checking in after waiting for check-in staff to finish chatting I was rushed through the process and didn't feel welcomed to the hotel."
• "I was sat down and left without a drinks order being taken."
• "Restaurant service very poor at both dinner and breakfast."
• "Waited at least 20 minutes between courses and ordered a beer three times before it eventually arrived."
• "Very rude and unprofessional spa receptionists and spa manager who doesn’t know anything about making the customers satisfied and happy."
• "Service was non existent and they didn't explain anything on the afternoon tea, basically plonked it down on the table."
• "Staff in the restaurant are rude, throwing the wine list of the table."

Room Quality

Pros:

• "The room was large, bright and modern with an excellent bathroom."
• "Room was great, clean and tidy with all comfort you can have."
• "Room very nice and clean with great views of the merc racing track and skod pan."
• "Our room overlooking the racetrack was modern and spacious with a very modern bathroom - the shower was amazing."
• "Super spacious and very and clean rooms."
• "The rooms are fantastic, spacious and well equipped."
• "Rooms were large and spotless with a great shower and very comfy king-size beds."