Northwick Park Hospital Emergency Room Reviews Summary

Staff Attitude

Pros:

• "I really felt safe in their hands."
• "The doctors listened and answered to all of my questions patiently."
• "ALL staff were very polite and efficient at treating him."
• "The receptionists, drs and nurses were fantastic."
• "The most lovely Dr who was very helpful and gave me a full check over and sort advice from her colleague."
• "Thank you everyone specially the nurses and the orthopaedic Dr who went above and beyond to see to my care."
• "All staff I encountered were friendly and professional."

Cons:

• "The nurse was extremely phlegmatic and arrogant."
• "The worse place ever. I have been working at Northwick Park Hospital as A Nurse but I have never seen how dodgy the A&E was."
• "Extremely rude and careless."
• "The initial triage nurse was extremely patronising and rude."
• "The person I saw nurse? doctor? was very dismissive of my symptoms and altogether seemed to be fed up with her job."
• "Honestly worst experience, the staff snap at you and couldn’t care less about their job."
• "Very rude staff !"

Waiting Times

Pros:

• "Came to A&E with pain on my right foot receptionist estimated 4-5 hours it was busy night (Monday 28/11/22) and within 30 - 45 mins I was seen."
• "I was seen within 1 hour at around 7AM on a Thursday."
• "I was booked in and checked out by a doctor within an hour."
• "Positive experience today at NPH UCC! Appointment made via 111, we were seen within half an hour of arrival."

Cons:

• "Waited for over 12h to get told 'we dont know why you in this pain, we can’t help you'."
• "Imagine waiting 4hrs and not being treated."
• "I waited for over 3 hours and had to leave to another hospital."
• "I been waiting for more then 7 hours with my friend because she is pregnant and she is in a lot of pain and bleeding."
• "The waiting times are a nightmare.....especially night time was 7 hours waiting."
• "One of very worst service I was came 9pm for treatment my 3 year old daughter and I get turn at next day 3:15 am after 6 hour long wait."
• "I have now been waiting for 6 hours to be seen they keep telling me in the A And E it won't be long but I have not been seen still."

Facilities and Cleanliness

Pros:

• "On the bright side the facilties were good."

Cons:

• "There were no seats; people cursed because of the chairs."
• "No cleaning, no maintenance... Nothing."
• "The a&e waiting rooms don't get cleaned ever... during 13 hours of waiting for a ward, I was put in a room with blood spots and other drops and bloody tissues on the floor."
• "Facilities are outdated."