Grace Loves Lace - London Bridal Boutique Reviews Summary

Showroom Experience

Pros:

• "Absolutely fantastic experience from start to finish."
• "The showroom which is lovely, I was welcomed with smiling faces and champagne."
• "We even accidentally went over the time which I didn’t even realise at the time, but was told we could stay enjoying the bubbles in the beautiful reception room."
• "The showroom is beautiful and I was instantly made to feel so welcome and offered a glass of prosecco."
• "Grace Loves Lace is incredible! The London show room is beautifully designed."
• "The place is stunning, their showroom and all dresses are incredible!"
• "The showroom itself is absolutely stunning and they really make you feel like a VIP when you’re shopping."
• "The showroom is in a great location, in a beautiful, trendy space."

Cons:

• "The dresses themselves were of poor quality and dirty."
• "The first dress I tried on was covered in makeup and fake tan, and my stylist walked all over the train in her shoes."
• "I felt quite rushed and was disappointed at the quality of the dresses."
• "Lots of the display gowns were filthy."
• "The stylist helping me with dresses was very quiet and I really didn’t feel at ease."
• "The consultant was walking away every time I would try on a dress instead of making suggestions, fix the train or simply take me out to the big mirror."
• "For the price of the dresses, I was expecting to be given some idea of how they would actually look in my size."
• "My advisor Petra made me so uncomfortable with the way she spoke to me."

Stylists

Pros:

• "Mercedes knew exactly what I wanted, was so helpful and kind and put me right at ease."
• "My stylist Serena was beyond helpful and patient, letting me take my time and made me feel super special."
• "Serena, my stylist was exceptional. She became part of my crew of friends by the end of the appointment."
• "Sarah helped me try on dresses and she was amazing. She was so lovely and encouraging without being pushy."
• "Amy Howells, both times I cannot express how helpful Amy was. She was patient, caring & knew exactly what she was doing."
• "My stylist Shyann was a delight and was so friendly, helpful and accommodating."
• "Mercedes was my stylist today, it was my first experience of trying on a wedding dress and she made me feel so at ease."
• "Honestly had the most amazing appointment yesterday and that was down to how wonderful Amy was."

Cons:

• "The woman helping us took my measurements, then remarked how I was the 'wrong shape' so 'nothing will fit me right.'"
• "Other than helping me in and out of dresses, there was no advice or help from the assistant at all."
• "The advisor Petra made me so uncomfortable with the way she spoke to me."
• "The assistant yanked them on and off and at points I was just standing there in a thong with a woman standing with me in the room in dead silence."
• "My friend and I left in utter shock. The building is lovely but the staff are not."
• "The service here is so great and wonderful. I may not have found my dress here but I can say the service made me feel so welcomed. I think her name is Sara or Zara(forgive me), she was amazing and really enjoyed the consultation with her."
• "The customer service really let them down, when we arrived there was no drinks etc offered we were sat on a sofa waiting for 20 minutes."
• "This was my first time trying on wedding dresses and my experience here left me pretty upset. The advisor Petra made me so uncomfortable with the way she spoke to me."

Dress Quality and Selection

Pros:

• "The dresses are stunning and had a great variety, I found my dress and I am so so happy I decided to go to Grace Loves Lace."
• "I adored the dresses at GLL - they are such high quality and beautiful."
• "The dresses are so comfortable and the styles range massively!"
• "The dresses were all beautiful but with the help from Mercedes we found my dream dress!"
• "I got my wedding dress from GLL! And my experience at the London Showroom was above and beyond expectations."
• "The dresses are gorgeous and my overall experience at Grace Loves Lace was amazing."
• "The quality of the dresses is amazing and the girls who work there are lovely."
• "The dresses are gorgeous but the staff is not friendly or knowledgable at all."

Cons:

• "Absolutely loved my dress but had to drop a star as it arrived 2 inches too long, causing me to trip over."
• "The fit of second dress I received is completely different to the showroom dresses."
• "The dresses are quite expensive for what they are, and the lack of in-house tailoring is a bit of an issue for anyone who is curvy/short/tall/larger in the bust."
• "The stylist had the list of dresses I wanted to try so just hung them all on a hook and left me to it."
• "The dresses themselves were of poor quality and dirty."
• "The first dress I tried on was covered in makeup and fake tan, and my stylist walked all over the train in her shoes."
• "Dresses were not good quality - you could see through most of them even the heavier materials."
• "The dresses are a little overpriced for what they are, you're paying for the brand."