London Diamonds Reviews Summary

Customer Service

Pros:

• "Exceptional service. James and the London Diamonds team were very responsive."
• "James and the team were absolutely incredible when my fiancé was designing my ring. They responded very quickly to any queries."
• "James and the team at London Diamonds have been superb. Helped with all the questions and told me exactly what the process was."

Cons:

• "I had some fairly specific requirements in regards to design and budget, and the team were completely accommodating at all times."
• "James and his team have created the absolute ring of my dreams. Communication was great from the start."
• "From start to finish I had the best service. From chatting about designs to updates and videos, everything was professional and no hard sale."

Product Quality

Pros:

• "The ring is absolutely stunning! Overall, we are very happy."
• "I have both my engagement ring and wedding band from London Diamonds and I can honestly say the quality of the rings is second to none."
• "My ring is absolutely beautiful and I feel so proud every time I show it off."

Cons:

• "Photos just do not do this ring justice, I am blown away by it."
• "The quality of the rings that they make and the service they provide is honestly the best that there is."
• "Buying an engagement ring is no small task, the team at London Diamonds helped me every step of the way to create the most perfect ring for my fiancée."

Value for Money

Pros:

• "Honest unbiased advice without pushing you to spend more than you intended to. You set the budget and these guys will find the best stones available for you."
• "We got a very reasonably priced quote from James for a bespoke ring with various features."
• "James and his team care and take the time to give you what you want, and you don’t find that everywhere."

Cons:

• "The communication I received could have been better / faster / more detailed at times."
• "Sometimes I felt like my ideas were being pushed back on."
• "Despite James doing this daily for a living, he shares your enthusiasm of getting your diamonds and shows actual interest."